Pep Boys Informative - Faulty Radiator Flush
WOODBRIDGE, VIRGINIA -- Here is part of a letter I sent to Pep Boys Corp. and am still awaiting a response.
"I found my last visit to your Woodbridge, VA. store a very unpleasant experience. I originally took my vehicle in for the following repairs.
1. Coolant flush
2. Oil & filter change
3. New spark plugs
4. New serpentine belt
5. New air filter
6. 4 wheel alignment
7. Transmission fluid exchange
I brought my vehicle in on October 4th, 2007 at 1:30pm for the above repairs. I left it there and contacted the store numerous times throughout the afternoon and into the evening. When I returned at 9:00pm that night I was told that I would have to return the next morning because the technicians had run out of time to finish my alignment. I consequently took off of work October 5th to return with my vehicle at 10:30am, where upon I left it to have the work completed. I received a call at 8pm that night stating that they would be unable to do an alignment because "it had a fixed camber and caster." I paid for and received my vehicle back and did not drive it until Tues. October 9th when I noticed Antifreeze was dripping from under the front of the vehicle. Upon opening the hood I discovered that a 3/8" open end wrench had been left wedged between my battery and the radiator, causing crack in the radiator and the source of the leak. I returned to the store on October 10th and informed them.
They stated that they would replace the radiator at their cost where upon I left my vehicle overnight, but when I returned to collect my vehicle on Oct. 11th I was forced to pay for half of the new radiator. The manager stated that there was a previous repair done to the radiator that the wrench had "aggravated" and that had started the leaking again. My position was that it would have been good for another few years, but he would not hear my side. If I wanted my vehicle returned then I would be forced to pay for half of the new radiator. I fail to see why I should be forced to pay for a repair that was not my fault on top off missing two days of work."
etc, etc, etc,
I would avoid this store at all costs!!!