British Airways Complaint - Terrible Customer Service
I flew with my wife from Calcutta to London Heathrow.
We were delayed for more than 4 hours in CCU, not because of the airport's lack of infrastructure but because of BA's poor check in systems. Passengers on an Emirates flight leaving at the same time had no such problems.
Anyway, most of the passengers on our flight missed their connecting flight and were subject to the nightmare that is Heathrow.
I complained to BA on my eventual arrival at my destination. I promptly received an automatic message with a "Case Number", following which I have not heard anything. Its been 3 months!