[X]
Write ReviewJump to 
17
Helpful
Votes
Votes
Direct Shopping Network Complaint - A bad shopping experience - Jewelry
Jewelry - Complaint
I wish I had read reviews on Direct Shopping Network (DSN) before I called to order a ring they offered one evening.(DirecTV channel 224)
I really should have known better!
The first call, the phone rep (sounding breathlessly busy)asked for my customer number. I said "I don't have a customer number."
She said "Then you have to hold." Put me on hold, then came back on the line and said "What size do you need?" I said "They show on TV it only comes in size 7."
She said again "You have to hold."
I held for about a minute then was disconnected. I called back, got a different rep, placed my order and was told my ring would be received in 15 days. I asked for e-mail confirmation of my order, which the rep readily agreed to do.
Three days later,when I had rec'd no confirming e-mail, I emailed the cust service address to request such. No reply. Remailed twice more over the next 4 days. No reply. Called the order telephone number & was told that they are not able to send email at all & that they have "nothing to do with the DSN website except we are the same company."
Since it had now been over a week since I ordered, I asked if my ring had shipped yet. The phone rep now says it takes 15-20 days to receive my order.
Ok.......so I wait. Twenty days later, no ring....I call back. No, the ring hasn't shipped yet & now it will take 15-20 BUSINESS days plus USPS delivery time.
So I waited another 4 days & called back. This time (halellujah) they tell me the ring has shipped & gave me a USPS tracking number. I went to USPS online tracking & found that my ring was delivered somewhere in North Carolina! (I live in Washington State). So, I call back.....after being on hold for 10 minutes, a different operator tells me "so sorry-our error" & that a replacement ring will be sent out the next day.
I waited 2 days, then called to get the "new" tracking number. According to this operator, no new ring had been shipped, & that any order will take 15-20 days to fill. By this point I was totally DONE with these people & stated that I wanted to cancel the order & credit my charge card. I explained all that had happened waiting for this order & he said he would have to put me on hold for a moment. He then came back on the line & said that there was no way that my credit card could be refunded until DSN "retrieved" the ring they admittedly shipped to the wrong address in N. Carolina!!
Feeling as if I may be visiting the "Twilight Zone", I politely said " Very well-thank you-I will have my credit card company deal with this. Have a nice day."
I did call my credit card company, had the charges removed & have really learned my lesson. I'll NEVER deal with this company again & consider myself very lucky. I'm sure DSN has a lot of dissatisfied customers we will be reading about.
I really should have known better!
The first call, the phone rep (sounding breathlessly busy)asked for my customer number. I said "I don't have a customer number."
She said "Then you have to hold." Put me on hold, then came back on the line and said "What size do you need?" I said "They show on TV it only comes in size 7."
She said again "You have to hold."
I held for about a minute then was disconnected. I called back, got a different rep, placed my order and was told my ring would be received in 15 days. I asked for e-mail confirmation of my order, which the rep readily agreed to do.
Three days later,when I had rec'd no confirming e-mail, I emailed the cust service address to request such. No reply. Remailed twice more over the next 4 days. No reply. Called the order telephone number & was told that they are not able to send email at all & that they have "nothing to do with the DSN website except we are the same company."
Since it had now been over a week since I ordered, I asked if my ring had shipped yet. The phone rep now says it takes 15-20 days to receive my order.
Ok.......so I wait. Twenty days later, no ring....I call back. No, the ring hasn't shipped yet & now it will take 15-20 BUSINESS days plus USPS delivery time.
So I waited another 4 days & called back. This time (halellujah) they tell me the ring has shipped & gave me a USPS tracking number. I went to USPS online tracking & found that my ring was delivered somewhere in North Carolina! (I live in Washington State). So, I call back.....after being on hold for 10 minutes, a different operator tells me "so sorry-our error" & that a replacement ring will be sent out the next day.
I waited 2 days, then called to get the "new" tracking number. According to this operator, no new ring had been shipped, & that any order will take 15-20 days to fill. By this point I was totally DONE with these people & stated that I wanted to cancel the order & credit my charge card. I explained all that had happened waiting for this order & he said he would have to put me on hold for a moment. He then came back on the line & said that there was no way that my credit card could be refunded until DSN "retrieved" the ring they admittedly shipped to the wrong address in N. Carolina!!
Feeling as if I may be visiting the "Twilight Zone", I politely said " Very well-thank you-I will have my credit card company deal with this. Have a nice day."
I did call my credit card company, had the charges removed & have really learned my lesson. I'll NEVER deal with this company again & consider myself very lucky. I'm sure DSN has a lot of dissatisfied customers we will be reading about.
Comments:
Posted by Too Good To Be True on 2007-10-12:
They shipped to the wrong address which is their problem. Dispute the charge with your credit card company. Refuse any future packages. It might be a good idea to stop buying from them.
Good luck.
<;O)
Good luck.
<;O)
Posted by Stellac on 2007-10-13:
I called my credit card co the very same day as my last conversation with DSN "customer service". They filed my dispute & took the charges off my account within an hour. (I checked online) Needless to say, this will be my 1st & last purchase from DSN. Thanks for your advice & good luck to you, too! (You didn't happen to receive my ring, did you?? ha-ha)
Posted by Too Good To Be True on 2007-10-13:
No, didn't receive your ring. And besides, i'm not a size 7 !
Glad you got your charges reversed.
Stay away from them.
<;O)
Glad you got your charges reversed.
Stay away from them.
<;O)
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- What Has Happened to Direct Shopping Network (DSNTV) - Home Shopping Jewelry and Auctions
- Best Buy In The Gem Market... Period - Burma Rubies from DSN
- Response Regarding DSNTV Credit On Returns - Return Credit Time
- Returns and Refunds - TV Jewelry Network
- Order With Caution And Start With Lower End Items To Make Sure You Get Them! - Gemstones And Upscale Jewelry
More Reviews on Direct Shopping Network:
- Merchandise Ordered, Paid for and NEVER Received - 14 K gold Tanzanite Ring
- I placed and PAID for many orders which I never received - Rings, diamonds etc
- Beware Of This Company - Jewelry: Opal Pendant
- Awful Customer Service. Worst Ever. - Really Expensive Ring
- No ring after 6 weeks - flawless sapphire and vvs2 vs1 diamonds