Direct Shopping Network Complaint - A Bad Shopping Experience
I wish I had read reviews on Direct Shopping Network (DSN) before I called to order a ring they offered one evening.(DirecTV channel 224)
I really should have known better!
The first call, the phone rep (sounding breathlessly busy)asked for my customer number. I said "I don't have a customer number."
She said "Then you have to hold." Put me on hold, then came back on the line and said "What size do you need?" I said "They show on TV it only comes in size 7."
She said again "You have to hold."
I held for about a minute then was disconnected. I called back, got a different rep, placed my order and was told my ring would be received in 15 days. I asked for e-mail confirmation of my order, which the rep readily agreed to do.
Three days later,when I had rec'd no confirming e-mail, I emailed the cust service address to request such. No reply. Remailed twice more over the next 4 days. No reply. Called the order telephone number & was told that they are not able to send email at all & that they have "nothing to do with the DSN website except we are the same company."
Since it had now been over a week since I ordered, I asked if my ring had shipped yet. The phone rep now says it takes 15-20 days to receive my order.
Ok.......so I wait. Twenty days later, no ring....I call back. No, the ring hasn't shipped yet & now it will take 15-20 BUSINESS days plus USPS delivery time.
So I waited another 4 days & called back. This time (halellujah) they tell me the ring has shipped & gave me a USPS tracking number. I went to USPS online tracking & found that my ring was delivered somewhere in North Carolina! (I live in Washington State). So, I call back.....after being on hold for 10 minutes, a different operator tells me "so sorry-our error" & that a replacement ring will be sent out the next day.
I waited 2 days, then called to get the "new" tracking number. According to this operator, no new ring had been shipped, & that any order will take 15-20 days to fill. By this point I was totally DONE with these people & stated that I wanted to cancel the order & credit my charge card. I explained all that had happened waiting for this order & he said he would have to put me on hold for a moment. He then came back on the line & said that there was no way that my credit card could be refunded until DSN "retrieved" the ring they admittedly shipped to the wrong address in N. Carolina!!
Feeling as if I may be visiting the "Twilight Zone", I politely said " Very well-thank you-I will have my credit card company deal with this. Have a nice day."
I did call my credit card company, had the charges removed & have really learned my lesson. I'll NEVER deal with this company again & consider myself very lucky. I'm sure DSN has a lot of dissatisfied customers we will be reading about.