Dish Pronto Complaint - Deceptive Practices - Dish Network

Review by Newnanman on 2007-10-13
NEWNAN, GEORGIA -- Ordered a Dish Network system and used Dish Pronto as the sales company. In talking to the sales representative, I told him I was unsure if the dish could be installed because of a covenant in my subdivision. I advised him the direction my home faces and he assured me that there would be "no problem" installing the dish and that if there was a problem the technician would just refund my deposit if he couldn't get a line of access. That's exactly what happened. Dish Network complied saying they would refund the $49.99 however the additional charges of around $15 were charged by Dish Pronto for delivery of the equiptment to the technician.

I called Dish Pronto and they refused (rudely)to refund that amount! Bottom line....I'm out $15 and Dish Pronto lied about getting a full refund if the system couldn't be installed.

Use Dish Network if you want to but associating with companies like DISH PRONTO as sales agents makes me leary of the Dish Network itself!!!! Not upfront people and they were rude when you advise them you need to cancel because you can't get line of sight. After this experience I'm glad it wasn't installed!

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