United States Postal Service Complaint - Non Payment of Insurance Claim #768734
OCOEE, FLORIDA -- On July 12, 2007, I submitted an insurance claim to the local Post Office for a damaged porcelain doll. The doll was triple boxed and padded, yet still arrived with a cracked neck. Since the doll arrived to me with the exact damage described by the buyer before they ever shipped it, I seriously doubt the damage was caused by shipping it back. That would make the addressee dazzlingly Psychic.The addressee returned the doll to me even though I told her to hold onto it. When it arrived, it was in the original packaging. I took everything (the package and all paperwork) down to the local Post Office, explained the situation, filled out the required paperwork along with a copy of the auction(complete with photos and a detailed description), a copy of the Paypal payment, the Paypal refund, and the receipt for mailing and insuring the package for $300. Then I waited.... I received a letter stating they needed a detailed description of the item.
So I went back to the Post Office in Ocoee, FL, amended the the form, pointed out that they HAD a detailed description and waited. Then I called ...and called. Every phone call was an exercise in futility. Noone knew anything, could find anything or explain anything. All they could manage was "Send in a description of the item" I DID! Then I called and was informed the claim was cancelled due to inactivity. Apparently they were incapable of holding on to ANY of the paperwork. After 2 more phone calls when I was told someone would call me back (Didn't happen.) October 3, 2007, I was FINALLY contacted by a woman named Margie who informed me that the Ocoee, Fl, Post Office needed to fax Form #2856 (Damage Report)to her. No one had mentioned this form, NOT EVER.
Today (October 13, 2007) I received a letter stating that my claim was denied. What the HECK?! 3 months of being told erroneous information,having important information omitted and now I'm out the doll, the insurance and $300 out of my own pocket. I have to wonder if the issue here is stupidity, laziness or gross incompetence on the part of those people dealing with insurance claims. Or is it USPS policy to delay and deny every claim hoping that the individuals involved will get give up in exasperation?
I guess my next step will have to be small claims court and the local news outlets.