Comcast Corporation Informative - Owings Mills MD signal loss due to bad TAP
OWINGS MILLS, MARYLAND -- Two mos now I've been having disconnect issues. Several techs have come out to the home and each have reported "BER errors at TAP". Maintenance was ordered to repair over 3 weeks ago for the first work order submitted. I disconnect every 10-15 min. I have a PT job from home that I am about to lose because Comcast cannot get this repaired in a reasonable time frame. I have had another tech come out as the work has not been done. I have been given the runaround by agent after agent and work orders have mysteriously gone missing. I talked to one agent by chat in Canada who informed me the repairs I need require a "line tech" who is a "special" tech that Comcast doesn't like to send out needlessly. He seems to be implying that the work orders that had been put in weeks ago have mysteriously disappeared time and time again in the system due to the reluctance to have a line tech sent out. After endless hold times and runaround tactics by supervisors and agents alike, I was told 7-10 days for repair from Oct 4th by SAIG (Supervisors Advisory Group) and then tonight I'm told 35 business days for underground work!!!!!
NO one ever calls me back to inform me what is going on. Our entire street, 12 Straw Hat road is without stable service, there are at least 12 other customers here with the same issue and yet they continue to drag their heels. The CUSTOMER SERVICE agents can't even properly tell you what the repair status is because their agents have NO access to Maintenance?!?!
You call that customer service? That's no way to run a business! Keep your customers in the dark and place them on hold forever only to tell them you can't give them repair information?