Ironwood communications Complaint - The worst service I have ever seen
LITTLE ROCK, ARKANSAS -- I have been a customer of Direct TV since 1994 and have been pleased with their service. Recently we decided to get HDTV. We waited 2 weeks for installation. On the day of scheduled installation which was scheduled between 8 and 12 I was called at 9:30am to be told they would not be there. They rescheduled for two days later. The installation was terrible. They never got my HDTV working and could not install all my boxes because they lacked a required switch. The tech said that with time my problems (not receiving all my channels) would resolve. After 3 hours I called direct and they told me that I was misinformed and they would get a tech out in two days to fix it. When the next installer came he could not fix the problem and informed me that he spoke with the supervisor and was told the channels not coming in were future channels. When I questioned him he became beligerent and said he had to leave.
I called Direct and they rescheduled a senior installer for 2 days later. After one hour he could not fix the problem so he said he would bring me a new box the next day. Two days later no tech or phone call. I called Direct and they said their only solution was to send me a new box and I could install it myself. Two days later I received a call from Ironwood asking how I satisfied I was with their service. I informed them of my dissatisfaction. I was promised a supervisor would call me with in an hour and resolve my complaint. Two days later no call from Ironwood. I have decided that i just have to fix the problem myself. I am totally disappointed both with Ironwood and Direct because no one wants to offer you service.
Throughout the process I have been polite and patient but I am truly contemplating dropping my Direct after 13 years but I am afraid that there is no company out there that truly wants to serve their customers. I will be writing a long complaint to Direct but I doubt they will ever respond.