FIA Card Services Informative - Worst Credit Card Company
Had a horrible experience with this company- this is definitely the worst credit card company I have ever used. Of coarse I didn't know that I was using it, since I signed up for Suntrust and not FIA card services. I never received my statement, so I tried to track down Suntrust to get my statement. After trying numerous times to try and sign up online and to call, I was told I did not exist in the system anymore. I finally found out a week later that I was possibly sold to FIA card. I wasn't happy that no one made me aware of this, since my brand new credit card says Suntrust on it, and I never received a letter informing of the change. Also, I find it weird that Suntrust told me my new credit card and statements should not say Suntrust on it.
I then called and told FIA card services of what happened, and after incredibly bad customer service, or if you can even call it customer service, I was told I had a week to pay my credit card bill. I was finally happy they gave me a week to pay it, since it wasn't even my fault in the first place.
However, that didn't seem to be the case. Now my credit card has a late fee on it, when I paid it 3 days earlier of the date I was told I had to pay it. I called them again, arguing the late fee, and he almost hung up on me, saying well I had to pay it by a certain date. I told him of the representative I talked to and how she said I had another week to pay it. He then realized I had been flagged and that the late fee should be waived. I asked when it would be fixed. He told me I don't know. I asked again, if he could at least give me a ballpark time, so that I know it will really actually happen, since I am not even getting my statements in the mail. He repeated condescendingly to me, "I..... DON'T.....KNOW". I am going to talk to a manager next to see if I am ever going to get this fixed.
If there was ever a shady credit card company, this is it. I have had many other credit cards, and all I can say, is run far away from this company! And if you get sold into it, get out!