Don McGill Toyota of Katy Informative - Horrible Finance Service
KATY, TEXAS -- I purchased a 05 Avalon from Don McGill on 9/21/07. I reviewed the car online check the vehicle report online seemed ok. So I went by my credit union informed them that I was in the market for a new vehicle, I was informed that I could use my Credit Union financing and get a much better APR and better deal. So I ride up to Don McGill to get the car I saw online. First of all they lie for a living and I hate liars that's why I'm writing this complaint. I told my sales man Marlin Willis that I was going to use my Credit Union financing to purchase my car. He went and spoke to there one of there Finance managers (Jerry) and he then came over to the desk I was sitting at told me that I could do all of my paperwork with Don McGill to save time as they worked with my credit union all the time. Well to make a long story short I was lied to by everyone there at the company [names removed]. All of them told me that I would get the same APR and monthly payment if I filled out my paper work with Don McGill or at my Credit Union. By using there high pressure sales tactics I was convinced to fill out my paperwork at the dealership. After doing this I went home called my credit union and I received a totally different deal than what was offered by Don McGill.
I was offered 7.99% APR for 78 months and payment of 435 from DMT. My credit union quoted my 5.75% APR for 72 months and a payment around 400. So I went back to the dealership the next day and spoke with my sales person, which directed me to the Business Director which was a very rude and unprofessional person. I was told that I was lying about the deal the credit union gave me, that I didn't know what I was talking about, and after a few moments of catching Jaime in her lies about the deal she got frustrated and told me that I was pissing her off and that she was going to throw me out of her office.....WOW now that's real customer service and this was coming from a DIRECTOR....Give me a break I demanded my salesperson to get me the owner or general manager as I was very upset on how she spoke to me.....I shook the General manager hands looked him square in the eyes and calmly explained my situation and all the lies I was told.
The salesperson was standing there to whole time and was asked if (Jaime) told me those things Marlin stated yes and then at that point is when Mike knew his crew made a mistake....He apologized for Jaime's actions which he should had Jaime come apologize for her own mistakes.....I was promised by Mike that they would get everything corrected. He gave me four free oil change vouchers, which wasn't squat and a free hat for my small daughter and a free breakfast for the family.....All this to show the shame on the company....
I still will not buy anything further from DON MCGILL TOYOTA anywhere. They are liars and crooks and I hate that consumers get the short end of the stick in every situation.