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Don Mcgill Toyota Consumer Reviews

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Service with the worst customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- We have purchased 3 vehicles from this location and the sales team is great and motivated to work with you. However, the 1 star is for the poor service I received this morning trying to schedule an appointment for a recall. I was transferred to an adviser on what I can do about bringing in my father's vehicle regarding the recall. The adviser stated that there was nothing that he could do about it because he hasn't received word about it nor does he have parts for it yet. He said that I have to wait about 2 months to receive a letter in the mail before anything can be done. The recall is regarding the 2017 Tacoma rear differential leak that can cause drivers to lose control of their cars... and I have to wait about 2 months?

So I did what any son concerned about their father's safety would do. I called the corporate office. After speaking to the nice lady and she had, in fact, verified the recall, she informed me that I can make an appointment with any dealer and have the vehicle brought in for an inspection to check if there is a potential leak or concern. If there is not a concern then they can re-torque the fasteners.

I called Don McGill back, asked for the service department, got transferred to an adviser, sounding just like the one that I spoke to earlier and got put on hold for a few minutes to just get hung up on. Ok, so let's just say that this was an "accident". I called back, got transferred to the same adviser and I told him about the conversation I had with the corporate office and what they had advised me to do...to make an appointment to bring in the truck so that they can inspect and re-torque the fasteners. Toyota's recalls all have remedies that can be found publicly online and this is what is says,
"The remedy will involve an inspection to determine if a leak is present between the rear differential and the rear axle. If the vehicle has no signs of a leak, all fasteners will be re-tightened. If a leak is identified, the rear differential carrier gasket will be replaced with a new one, and new fasteners will be installed. If rear differential components are damaged, the rear differential carrier assembly will be replaced with a new one. This remedy will be at no cost to customers."

I started reading the first sentence to him and was immediately put on hold. I was so angry at this point and after being on hold for about 10 minutes, he hangs up on me...again! Accident? You make that judgment. How can I make things clear for everyone reading this to understand. A service adviser that can't make appointments to service vehicles and has the worst customer service I have ever seen...what is he doing there? I served in the military and fought for freedom for what? For this guy to treat customers like trash! How disappointing!

Mark Hammond (not sure of the true spelling), I hope this is a wake up call for you because your behavior is unacceptable and other customers shouldn't have to deal with it either. My family and I will certainly be servicing our vehicles elsewhere.

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Lack of Information About the car/Bridgestone Tires With Zero Tread Mileage.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- Hello, approximately two years ago I purchased two cars - a Yaris for my granddaughter for her 16th birthday and an Avalon for me. Within six months my granddaughter had a fender bender in the Yaris on Christmas Eve and the insurance company totaled the car. I had been having air pressure issues with my tires so I took it back in for them to locate it and they could not find it after checking twice. So I took my car to Discount Tire and they found the leak and we discussed tires. Anyway, I found out that I had Bridgestone tires on my car and they have zero tread mileage and I was told that dealerships like the Bridgestone tires because they ride well and look good.

Okay so I go back into Don McGill and want to know about the tires on the Yaris. Flame lies to me and tells me that they do not keep those kind of records. I go back to the ordering department and find out from them that the Yaris also had the Bridgestone tires with zero tread mileage on them as well. My granddaughter was a beginner driver at the age of 16 and the dealership did not inform me of the zero tread mileage and when I spoke to Todd ** it was apparently alright to take my dime and give me a book on the car.

Since, I have had many problems with my Bridgestone tires as well as having to purchase a second car for my granddaughter on my social security budget. I explained to them that they had an opportunity for this issue to go away with a good price on the next car. I know what the fleet prices are and they still wanted to make a dime off me and yes my granddaughter was happy but I am the one that had to go through the great expense of two cars for her on my limited budget. I spoke lengthy hours and not one person listened to me. Todd **, Jimmy ** etc., they all knew my issue and did not care.

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Poor customer service after buying a car
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- 2019 I totaled my car recently and reached out to the location that I bought it from to very warranty and GAP insurance information.

I first left 3 voicemails with no return call within a week. I finally called 4 times and was sent to 4 different voicemails. On the 5th call I said that I'd hold for a person to actually pick up the phone. I then spoke to Mike C who was condescending and told me that I had to call the Katy location for anyone to help me (not the location I bought from). When I told him that he gave me his email address to send documents to but never responded.

Later that night, same thing; 4 calls and got a human on the 5th call. Mark M was much nicer and said to email him the documents. He also seemed annoyed at first that I didn't go in to sign papers in person... when I no longer live in the area, my car is totaled and I'm on short term disability!!! So I emailed him the paperwork and didn't hear back. I emailed him the next day and he said that I needed to send the total loss statement... that I already sent!!! At least he confirmed when I sent it the 2nd time.

I've been so disappointed in the customer service after they sold me the car. Once they have you in a car, they then push you to the side to move on to the next sale.

I will never recommend this place again.

2015 Had a great experience when I bought a certified pre-owned in 2015. Ed was the finance manager and got me a great deal!! I recommend him.

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Horrible Finance Service
By -

KATY, TEXAS -- I purchased a 05 Avalon from Don McGill on 9/21/07. I reviewed the car online check the vehicle report online seemed OK. So I went by my credit union informed them that I was in the market for a new vehicle, I was informed that I could use my Credit Union financing and get a much better APR and better deal. So I ride up to Don McGill to get the car I saw online.

First of all they lie for a living and I hate liars that's why I'm writing this complaint. I told my salesman Marlin ** that I was going to use my Credit Union financing to purchase my car. He went and spoke to their one of their Finance managers (Jerry) and he then came over to the desk I was sitting at told me that I could do all of my paperwork with Don McGill to save time as they worked with my credit union all the time.

Well to make a long story short I was lied to by everyone there at the company. All of them told me that I would get the same APR and monthly payment if I filled out my paperwork with Don McGill or at my Credit Union. By using their high-pressure sales tactics I was convinced to fill out my paperwork at the dealership. After doing this I went home, called my credit union and I received a totally different deal than what was offered by Don McGill.

I was offered 7.99% APR for 78 months and payment of 435 from DMT. My credit union quoted my 5.75% APR for 72 months and a payment around 400. So I went back to the dealership the next day and spoke with my sales person, which directed me to the Business Director which was a very rude and unprofessional person.

I was told that I was lying about the deal the credit union gave me, that I didn't know what I was talking about, and after a few moments of catching Jaime in her lies about the deal she got frustrated and told me that I was pissing her off and that she was going to throw me out of her office. WOW, now that's real customer service and this was coming from a DIRECTOR. Give me a break. I demanded my salesperson to get me the owner or general manager as I was very upset on how she spoke to me. I shook the General manager hands, looked him square in the eyes and calmly explained my situation and all the lies I was told.

The salesperson was standing there to whole time and was asked if (Jaime) told me those things Marlin stated yes and then at that point is when Mike knew his crew made a mistake. He apologized for Jaime's actions which he should had Jaime come apologize for her own mistakes.

I was promised by Mike that they would get everything corrected. He gave me four free oil change vouchers, which wasn't squat and a free hat for my small daughter and a free breakfast for the family. All this to show the shame on the company. I still will not buy anything further from DON MCGILL TOYOTA anywhere. They are liars and crooks and I hate that consumers get the short end of the stick in every situation. VERY DISSATISFIED!!

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Predatory Finance Department
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51 - Consumer improved rating by 2 stars

KATY, TEXAS -- Service and warranty charges were added that I did not verbally agree to. Finance person did not discuss or disclose any of it while going through the signing process. Contacted the dealership after I found out and was told that the services could not be canceled. These are very deceptive practices and it's obvious that the dealership could care less about the customer's best interests. How would you feel if you were swindled out of thousands of dollars of your hard earned money? Stay far away from this place!

Resolution Update 08/14/2018:

The director of sales reached out to me and we were able to rework the deal to a satisfactory compromise.

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Service Department - What a Joke
By -

KATY, TEXAS -- I own a 2006 Sequoia Limited purchased at this dealership. From the beginning I noticed the truck would pull to the right. Had the service Dept. re-align at 3,530 miles (ASSUMED TIRE ROTATION WAS DONE AS WELL). At 6,971 miles, had the 5,000-mile-service, including tire rotation. Had the recall work done at 11,320 (front suspension lower ball joints replaced, which was supposed to include re-alignment + rotation). At 13,903 had them check the tire pressure light (on for 12 hours). At 14,936 miles I had the 15,000-mile-service (includes tire rotation).

By now, I see uneven wear on the tires (outside of tire) and request honoring the extended lifetime warranty. Service person indicates tires not worn to 2/32nds yet. At 20,052, I request once again execution of the warranty. Service person indicates not worn enough and writes in service order to rotate tires and verify for abnormal wear patterns (which are obvious by now, yet no further action was taken by them).

At 24,693 miles I request warranty again, and as expected service person writes in order to check for wear and advice when tires at 5/32nds. At 29,862 miles I have a minor repair done to the left front tire and ask again about executing the warranty. Same answer I get, out I go with worn tires. Today, 1/Aug/2008 with 31,461 miles on them tires are worn to the nylon.

I take the truck to Don McGill to execute the warranty once and for all. To my surprise, service person tells me that I have to pay for replacement tires and wait for a refund (Don McGill would send to tire manufacturer a set of tires that complied with rules set forth in the guarantee (even wear all across. I did not accept this, as obviously this is not fair practice and puts the burden of recuperating the money spent on me).

Finally, the service person could not come up with a better excuse for not assuming their responsibility other than telling me that I did not rotate the tires frequently enough. What a joke. I have taken my 2 Toyotas out of their list and will give my business to someone professional and with ethics. Don McGill Toyota, what a shame!!

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Car Salesman Accused of Using Stolen Identities to Sell Cars
By -

KATY, TEXAS -- An employee at a local car dealer is accused of stealing people's identity and police say he did it while trying to sell others what they thought was a good deal on a new set of wheels. For weeks, we've been talking with people who say those car deals cost them money and caused lots of damage to their credit records. Now that salesman, Duke **, is under indictment. "I gave him the $500 cash and went straight into finance," said car buyer David **.

** is one of two dozen car buyers who thought they were getting a good deal on a new car, but there were problems. One problem was the name on his loan. The middle name isn't **. When he said he pointed it out to the salesperson, ** was assured it was only a typo.

"They were running through it so fast, that he told me 'Don't worry about it. Just sign the contract so you can take delivery of the vehicle'," said **. Instead, detectives say ** and two dozen others were being ripped off. Authorities believe the salesman, Duke **, never turned ** down payment into the dealership. They say instead, the loan was processed under a stolen identity.

When the dealership found out about the problems, workers called all the customers in question and had them return the vehicles. Don McGill has not offered anyone refunds because the dealership never got the down payment. Because these customers have bad credit to begin with, the dealership can't offer the same low-interest loans to victims.

"We are a victim in this," said Don McGill GM Tim **. "Unfortunately, we're the worst victim in this for the simple reason that we had the most amount of exposure on this." As for those who are out of money and don't have a car, some have hired attorneys. They're asking why the Don McGill dealership isn't responsible for the actions of one of its employees.

"I think he should right a wrong," said **. "I don't believe he should make his customers who walk in be accountable for the ill dealings of his employees." Officials at the dealership say they had no idea of what ** was allegedly doing. They're cooperating fully with authorities. Harris County detectives say there were 25 complaints against ** in all. It's believed the financial impact of the bad loans is somewhere around $670,000.

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Don Mcgill Toyota Rating:
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1.5 out of 5, based on 4 ratings and
7 reviews & complaints.
Contact Information:
Don Mcgill Toyota
11800 Katy Freeway I-10
Houston,TX 77079
877-259-6888 (ph)
www.donmcgilltoyota.com
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