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JCPenney.com Complaint - Correcting mistake - Delivery

Review by PINE on 2007-10-15
MARYLAND -- I ordered an item for a friend from JCPenney.com and they delivered two by mistake. Instead of correcting the mistake by having UPS pick it up, they insisted it was my problem and to either take it to a Penny's store or pay UPS to pick it up. It would take a 3-hr round trip for me to take it to Penny's, which is why I had it delivered it the first place. Isn't this ridiculous?

Be forewarned about ordering anything from them.
Comments:4 Replies - Latest reply on 2007-10-15
Posted by jktshff1 on 2007-10-15:
Did they charge you for 2?
Posted by Anonymous on 2007-10-15:
Good question, jktshff1, I was wondering the same thing.
Posted by fazie on 2007-10-15:
wow I have never had a problem with JCPenney! good luck on that.
Posted by LarryDan on 2007-10-15:
How expensive is the item? Is it even worth the shipping hassle? Can you sell the extra item on Craigslist? Give it away as a gift?

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