GEConsumer Home Services Complaint - Beware of hidden GE repair charges
BURLINGTON COUNTY, NEW JERSEY -- My GE refrigerator was leaking water and I contacted GE Consumer Home Services to schedule a repair. I was informed the basic service call cost was $79.95 and this amount would be waived if I proceeded with the repair. The service technician arrived, removed an external defrost valve from the back of the refrigerator (no tools were required), rinsed it out and reinstalled the valve. The entire project consumed about 30 minutes that included time to move a small desk out of the way and some "small talk" between us. The cost for the repair was $160.00.
When I contacted GE Consumer Home Services to inquire about the hourly labor charge (remember, no parts were required), I was informed there wasn't a standard labor charge, just a cost for the repair. Believing the charge to be excessive, I asked if I may have been charged an incorrect rate for the repair and was told only the technician has the prices in his computer and no one could provide that information.
I then talked with a supervisor who supported that claim. He did attempt to offer "comfort" by adding sometimes a similar repair could require four hours and sometimes much less, that is why it cost $160.00 (think that one over carefully). BEWARE.