Apple Computer Inc Compliment - Issues with computer, great customer service
My son just bought a MacBook in August 07. It had an issue with the DVD player "freezing" in the middle of a movie, so we called tech support.
First of all, they speak un-accented English! This is GREAT!
Secondly, they actually know what they're doing, instead of seeming to read through a script that may or may not have anything to do with the problem.
Third, both techs we spoke to gave us some helpful tips and tricks since we're new Mac converts. The fixes they gave us seemed to resolve the issue with the DVD player, so all is well!
I have had so many issues with Hewlett Packard, I just wanted to kiss Apple's feet for being so wonderful!