Party City Informative - Very Bad Customer Service
SAN JOSE, CALIFORNIA -- I bought an ARIEL COSTUME at PARTY CITY on Saratoga Ave San Jose, Ca. Well they problem is that I purchase the costume with wand, wig, tiara, shoes. The shoes did not have a size on the package. I asked the clerk do you think the shoes with fit my daughter? The clerk said what size? I said she wears a size 3 in girls. Well the clerk said they will fit. When I got home and my daughter tried them on. They did not fit her foot was hanging 4 inches over the shoe. So the next day I tried to return the shoes. The clerk said no lady I can not take them back.So then I so upset that I emailed the district office.1 hour later the district manager called me. I did not get his name he talked too fast. So anyway the idiot manager was very rude he would not let me speak or let me say my side of the story. He just said none of his employees could ever do that. He asked what do you want? I said I want him to find me a pair of shoes that will fit my daughter. He said all I can do is have you talk with the store manager.Maybe he can help you.
The company sucks no one cares. Please do not shop here. The customer service sucks, I have better service at Walgreens, Safeway and thrift stores. I will never shop there again. I am telling everyone not to shop there too. Next year I am making my daughters costume.