Dell Computer Corporation Complaint - The Most Unethical Company I have ever dealt with
MADISON -- Beware of Dell!!! Around a year ago I purchased a laptop from Dell over the phone. I was guaranteed by the Customer Service (???) representative that I qualified for their 1 1/2 year interest free deal. In consequence I purchased a more expensive computer than I was originally intending. Imagine my surprise when I started to get bills specifying that the interest rate was 28% and that I was being charged this IMMEDIATELY (as in, forget about the 1 1/2 year interest free PROMISE). I subsequently talked with numerous people at Dell without their budging an inch. I made it clear that I would NEVER deal with their company again. Within the last few months a friend went through the same experience. He called Dell, ordered a laptop, and told the Customer Service (???) rep that he wanted this order put on his business account, which had a very low interest rate. The "rep" actually brought up this account and verified it with my friend. After doing so, the rep then set up a NEW personal account for my friend with an interest rated close to 28% and put the order on this. My friend has spent COUNTLESS hours on the phone with Dell and to my knowledge has still not gotten this issue resolved.
Today I received a Dell advertisement through the mail. Since I had told MANY Dell employees that I would never do business with them again I was peeved that they kept sending me junk mail. I decided to call and ask them to remove me from their junk mail list. Humorously, the number on the advertisement was a number NOT IN SERVICE! (I tried it a few times to make certain I didn't misdial). At the very least this was gross incompetence or perhaps something a bit more nefarious (to get the receiver of the mail to go to the October Savings link). I then looked up the number for Dell on the Internet (at least this one worked) and was told by the live operator (who sounded like he hadn't quite finished high school) that their computer was down and wouldn't be back up for some hours.
I was told to call back later. My parting words were, "Yeah, THAT'S going to happen." From now on when my Dell Junk mail arrives, I will immediately "file it" in the nearest waste receptacle. Think of how much frustration could be prevented if DELL could be filed in like fashion.