Time Warner Cable Informative - Service / Installation / Customer Service
LOS ANGELES, CALIFORNIA -- I recently changed my service to Time Warner, which out here in Los Angeles California is called Road Runner, I switched my internet, phone service and television service to time warner thinking I was going to save money by bundling all my services... How wrong I was the service is awful, the installation techs are idiots, and there customer service there's just no words to describe how horrible it is, they first came to change my internet and they tech didn't explain a thing he just did it and left I have yet to be able to connect to my email thru time warner... My telephone service I'm still waiting to have it installed after over a month of waiting ... And my television service the tech came once only to tell me he couldn't complete the installation by himself that he needed help..
So he told me he would be back this Monday, so I call to confirm and to my surprise I find out they had changed my appointment to the 20th of October instead of 15 and I was not even informed of this change it was done without me approving it, to make a long story short I called customer service and was told they could not do a thing about it that it was out of there hands after about 20 minutes of arguing they finally changed my installation date to the 17th of October.
But I was told I would have to wait between the hrs of 9am to 7pm and I couldn't make them change from those hrs to finish off this review whatever you do stay away from Time Warner... I wish I would have.