Expedia.com Informative - Absolute, horrible, without redemption service
We originally booked 2 first class tickets from LAX to Miami in May, 2007. I July, we noted our credit card (debit card) had not been billed. Upon calling we were told they had no record of our reservation.We supplied them with a reservation number which they refused to acknowledge existed. We asked to book our flights again and were told we could but the fee was a third more. After complaining loudly, they booked us on a "similar" flight schedule. One half was was business and one half first class. The price was exactly the price we had originally agreed to pay for 2 first class round trip tickets at OUR desired times and dates. These tickets were at THEIR prescribed time and dates.After the July purchase of these marginal tickets,they made 3 additional flight changes. Finally, on October 15, they changed our schedule one more time. The new schedule removed from first class for an additional section of our flight. It also changed the flights to where we were required a 6 hour change over in one airport and requiring an arrival at another layover from 11 am to 4 am. That section of our flight was changed to first class to business.
No change in price just a change in timing from a half day of flying to 18 hours. I know you may think, poor babies,getting bumped from first class to trash class, whaaaa. But remember,what they do to us they can do it to you but only worse.The next flight I'll book with Expedia will be to Hell.
Oh yes let me not forget the hour and one half,having four of their representatives hang up, before they decided to attempt to answer our questions. Good business is done one customer at a time, not riding the price of gasoline up and down