CVS Complaint - Bad Service for Photo-Book
DOYLESTOWN, PENNSYLVANIA -- It isn’t often that I become upset enough with a store to write a letter. However, a recent incident occurred in your CVS branch on Ferry Road in Doylestown, PA that left me both angry and frustrated-and more than a little disappointed.
On May 23, 2007 I saw and ad in your weekly CVS flier, a copy is also enclosed, for a photo book. I went in to the branch and explained that my photos are not digital. The photo staff said they could scan the photos and make the book anyway. This was a false statement. Four weeks later I stopped back at the photo counter to find out if the photo album was completed. No one could locate my envelope and they said to give it another week. I went back in July and no one had any information for me. It turns out my photos were sent to Abacab lab my mistake and I was told that CVS no longer uses that lab. The photo staff said that the photo person who handles this is on medical leave. This went on for several months. The week before Labor Day I received a disturbing call from Yolanda from Qualex Photo Lab saying my photos were lost and could I please explain each photo to her so she could locate them. The photos were located and sent to their Allentown PA lab. I spoke with Janice, the manager, at the call center for Qualex 800-567-1963, she assured me that my photo book was put on the “priority” list and would be completed in one week. Another person lied to me. I spoke the manager of the CVS Ferry Road branch who was polite but could not help me.
I finally picked up my photos on September 20, 2007, with a label that stated that the Service is Unavailable. The regular photo employee was back from her leave of absence and she said the photo book service would be available in November or December.
If I ran a store that hadn’t properly trained anyone to fill in for a missing co-worker I would be very upset to find out this is the way my customers were treated in her absence. I no long shop at CVS. Thank you for reading this.