RK Chevrolet Complaint - Severe Disappointment
VIRGINIA BEACH, VIRGINIA -- I’m sorry to say that RK Chevrolet service has continued to disappoint me time and time again. I stopped taking my car there for oil changes two years ago, because if your like me you don’t have 6 to 8 hours to get your oil changed.
I recently had what could be called a near miss with this horrible service department, the person helping me was named Don and that is as far as I will go with that part of this complaint. The front of my Chevy Tahoe had been making really bad grinding sounds for about two days. I called to make a drop off appointment and was happy to find out that I had purchased the extended warranty on my vehicle. My wife dropped it off that day and RK had it for 7 days. Upon dropping the car off RK (Don) was informed that I needed this vehicle to take a road trip the following Thursday.
When I called the following Thursday to see if my car was ready I was informed that repairs had been made but they were unable to resolve the loud clunking and grinding sound coming from the front tires. I specifically asked if the car was OK TO DRIVE to my destination. There reply was "the car is fine to drive just don’t put it into 4 wheel drive and we will finish the repairs upon your return."
Three quarters of the way or about 200 miles to my mother-in-laws the ABS light came on followed by a loud grinding that just continued to grow louder. I called RK (Don) and asked him if this was ok or a danger as I now have my 10 month old daughter and wife in the car. I was told again, "Not to worry, your car is safe to drive and we will take care of that when you get back."
At this point let me cut to the chase, I am now sitting here at my mother -in-laws writing this complaint after my front right wheel almost fell off last night. I have taken it into another Chevrolet dealership and in one hour (not the seven days RK took) I was told that I could have had a catastrophic failure and not only lost my front tires but my wife and daughter also.
This is criminal behavior as far as I am concerned and this will be the last time I ever take my car into or buy from RK Chevrolet. I would consider some sort of legal action but I too serve in the Military and have neither the time or money for a law suit.
BEWARE OF THIS DEALERSHIP AND THERE SERVICE DEPARTMENT, THEY ARE UNSAFE AND MISLEADING!!!
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