Toyota of Lake Norman Complaint - Does not honor promises
CHARLOTTE, NORTH CAROLINA -- I came into Toyota of Lake Norman having received a promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charge) when I came in they would not honor their promise and were emphatic that I should buy or lease a new car without charging the documentation fee $595, inspection fee, and the fees associated with DMV (which by the way, they don't have to do, you can do that on your own, but the general manager told me I must do it through them) thats a lie. When I told them that was not what I wanted to do, the general manager told me nastily to come back if I wanted to buy a car.
Since we had confirmed that the associate had given me this supposedly misinformation, it is my estimation that a good reputable dealership, would have honored the promise. They did not. I soon began to wonder was it the fact that I was a woman and a minority that were contributing factors to their decision not to honor the deal.
What I do know is that I will never use that dealership, nor refer them to my friends, family or associates. Don't use them! Go somewhere else.
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