Chevrolet - GM Informative - Poor customer loyalty
MIDLOTHIAN, VIRGINIA -- Two weeks ago I received a recall notice in the mail regarding a malfunctioning speedometers on many General Motors products. In the notice GM claims that if you have had this problem fixed previously you can apply to be reimbursed. Well that's true but the chances of getting paid are slim if you have any miles on your vehicle.
So, the recall states that they will cover your vehicle with an extended warranty of 7 yrs of 70K miles. Well my '03 Tahoe started having the problem of the speedometer sticking over 2 years ago ( around 40K miles ). At that time I contacted the dealer and inquired about any possible recalls since I knew 3 other people with the same issue. They stated that they were repairing dozens every week but GM was not covering the repair. So, finally last year my speedometer stop working completely and my inspection was due. So, I went to the dealer and had the repair done for approximately $350.
Now here we are, I have applied for the appropriate reimbursement and my claim was denied because the repair was "officially" done outside of the 7yr/70k, whichever comes first guidelines. My truck was repaired when the vehicle had 77K mile in it. This has really ticked me off because I am a loyal GM customer. I current have two other GM vehicles ('06 vette and '03 Denali) and I feel the least they could be was repay me for my expense for a clearly defective product.
Through the dealerships repair shops GM knew this issue existed years before final offering any coverage for their defective product they sold to tons of customer. This again is a prime example of the US auto makers not caring about their customer. I also own a Lexus and not only do they stand behind their product they are reasonable people and try and retain customers.
I am done with General Motors...........
I am sure many GM customers will relate be the frustration I feel. Maybe we can band together and sue for the money????????????????????????