Lafontaine Car Dealer Informative - Misleading Salesmen - Engine Warranty
DEARBORN, MICHIGAN -- I bought a used 2001 Chrysler Sebring from Lafontaine Motors in Dearborn. Before I purchased the auto investigated this type of auto online and found that this type of auto had a history of engine failure due to sludge problems. I told my salesman Bill Orr this and he offered me a engine warranty saying this $2,000. warranty would cover this problem if it occurred. I purchased the warranty. I was then shuffled to Mike Gardner who reemphasized the importance of having this $2,000. warranty. I purchased the warranty.
Two years later my engine is blown do to a sludge problem and in need of replacement. Guess what? The warranty covers everything EXCEPT anything caused by a sludge problem.
I went back to talk to the salesman and asked that I see Mr Lafontaine, but instead ended up in the office of Mike Gardner who was like someone out of a salesman's cartoon. He said he didn't sell me the warranty to cover the known sludge problem I was concerned about and when I pressed him about how I only bought the warranty because he and salesman Orr told me it would cover the know engine problem, he became flustered and told me the conversation was over and I needed to leave. He was so rude and I never got to speak with Mr. Lafontaine.
I am a working 25 year old working college student who is left with no car and a $5000. car note to pay.
I feel shafted and used and will NEVER use this dealership again. In fact I have posted this note on every college web site I know. I hope no one will ever get stiffed like this.