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Toepel Company Complaint - Customer service is not their strong suit

Review by RodWood on 2007-10-16
MESA, ARIZONA -- This accounting firm failed to include a major tax deduction on our 2005 taxes. They did not deduct the mortgage interest paid on my home mortgage. They said tat I didn't give them the information. We did. They should have caught the error even if they lost the 1098 form. This caused our taxes to be about $4000 higher than they should have been.

I caught the error, and brought it to their attention. They wanted me to pay $200 for them to do an amended return. I complained that this was something they should have caught. When I complained again, they said that they don't have time to do my amended return anyway, and that I should take care of it some other way.

I have been a client for 7 years. I have referred a number of people to them. Their attitude and service were both terrible. Use someone else.
Comments:2 Replies - Latest reply on 2007-10-16
Posted by RodWood on 2007-10-16:
Posted by Anonymous on 2007-10-16:

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