Toepel Company Complaint - Customer service is not their strong suit
MESA, ARIZONA -- This accounting firm failed to include a major tax deduction on our 2005 taxes. They did not deduct the mortgage interest paid on my home mortgage. They said tat I didn't give them the information. We did. They should have caught the error even if they lost the 1098 form. This caused our taxes to be about $4000 higher than they should have been.
I caught the error, and brought it to their attention. They wanted me to pay $200 for them to do an amended return. I complained that this was something they should have caught. When I complained again, they said that they don't have time to do my amended return anyway, and that I should take care of it some other way.
I have been a client for 7 years. I have referred a number of people to them. Their attitude and service were both terrible. Use someone else.