Travelocity Informative - Travelocity Doesn't Follow Own Terms of Service
I used some airline points to purchase a certificate on Gift Certificates.com (www.giftcertificates.com). I used that $200.00 certificate to reserve a hotel room with Travelocity Incentives (https://www.travelocityincentives.com). The Terms and conditions in using the certificate for this purpose state (in part): “Reservations may be changed or cancelled anytime within the appropriate hotel's cancellations policy period at a charge indicated on the applicable website.” Today, in attempting to change this reservation by calling the number indicated for such changes (800-800-620-2597) I was informed that any change or cancellation would result in forfeiting the entire value of the certificate. This is not consistent with their terms and conditions (full terms and conditions can be viewed at https://www.travelocityincentives.com/Terms.aspx.
While I am willing to pay the indicated $25.00 penalty, I am not willing to give up the entire vale of the certificate.
I am even willing to change the hotel reservation to another hotel and/or another set of dates, but they will not allow me to do this without forfeiting the complete value of the certificate.
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