Triangle Car Care Complaint - Very poor service from Triangle Car Care

Review by keithhmiller on 2001-03-07
RALEIGH, NORTH CAROLINA -- If you live in the Triangle area of central North Carolina, you definitely need to be aware of this repair shop. On 12-28-00, I took my Jeep Grand Cherokee to Triangle Car Care at 6425 Glenwood Ave. in Raleigh because the radiator was leaking. I'd paid $600 for Triangle Car Car to replace the radiator the previous year and it had only about 11,000 miles on it. They told me to bring the vehicle in for warranty replacement the following week, which I did on 1-2-01.

After the radiator was replaced, I immediately noticed that the coolant system was leaking again, so I returned the car to them again on 1-8-01. They told me that it needed a new water pump, and gave me a quote of $433.93, and it only came with a 1 year warranty! I asked why the water pump would suddenly start leaking after they replace the radiator, and the shop owner said it was because now that the radiator no longer had a leak, it restored the system pressure and blew out the seal in the pump. Well, this didn't make much sense to me because the radiator had JUST STARTED leaking.

Realizing that the quote to replace the pump was outrageous, on the morning of 1-11-01 I took the vehicle to Beasley's Garage in Cary, whom I'd found to be very honest over the years, and they'd given me a quote of around $200 to replace the pump, and their pump had a lifetime warranty. I stopped by the garage at lunch to see how the work was progressing, and got very surprising news!

The owner, and the mechanic working on my car, took me over to the vehicle and let me watch as they measured the amount of anti-freeze in the system. The tester registered in the unsafe range, but not because there was too little antifreeze, but rather because it was pure antifreeze! Well, even I knew that you NEVER put more than a 70% concentration of antifreeze into the system, and 50% is standard in the climate region I live in. The owner said, "We're going to have to drain a lot out of the system just to get it into the safe range." Then came the bad news: "This is what blew out the water pump---you don't ever run pure antifreeze!" They had to drain almost a gallon of antifreeze out of the system, which they gave to me, to get it to a near 50/50 mix.

On 1-13, I called Triangle Car Care to discuss this with the owner, but I got no answer, and no answering machine picked up (I later learned that they're closed on Saturday and don't have a way for customers to leave messages). So I wrote a letter to the owner and documented what his shop did and what I'd learned about it. Well, that was a month and a half ago, and they've never bothered to respond to me!

BEWARE OF THIS PLACE! It's bad enough for a merchant to do something like this to someone's car, but to ignore it and not even respond when it's brought to their attention is unprofessional and inexcusable.
Comments:3 Replies - Latest reply on 2002-02-08
Posted by Anonymous on 2001-03-07:
Thanks for the word of warning!!!
Posted by Anonymous on 2001-05-21:
I can't speak for this particular situation, but I've been a customer of Triangle Car Care for years. Bobby Dunn and staff are easily the most honest and competent mechanic that I've ever dealt with.
Posted by Anonymous on 2002-02-08:
It looks to me as though the response to your concerns from triangle you are looking for are in the previous comment. This is a comment not from a customer but from a owner trying to save face. It is true that to much antifreeze can cause your water pump seal to go bad as well as other engine problems.

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