Best Buy Complaint - Store Manager Mistreated Me
SUNNYVALE, CALIFORNIA -- To whom it may concern,
I went to Best Buy in Sunnyvale, CA on Oct 16th @ 9:45am before the store opens just to get a DVD and two Tranformers Exclusive Toys. There are only two different Transformers toys and I just want to buy one of each but the sales person doesn't want me buy two because it's only one per customer. So told her I'm only buying one of each and it doesn't say "One per customer on your ads. So she called the Store Manager her name is Linda and explained her the situation. The manager then check the ads and I was right it doesn't say anything about "One Per Customer" but the manager still doesn't want to sell me one of each toy. She said I can only buy one.
So I told her again I'm only buying one of each and I'm not buying two identical items, so that still consider as one per customer. After arguing with her almost 15mins. She ask me "which one you want to buy because you can only buy one. The supply is limited we can only allow one per customer. So I said "I already told you I just want one of each". She rudely pull one toy from my hand and told me "Sir, If you don't want to buy just one I'm asking you to leave". I was so upset drop all the items I was going to buy and left.
Another issue is she was allowing one of her employee to complete with the customer by grabbing one of the toy for himself as well. And when I was driving back to work I just realized that I have a two inch cut on my right pointing finger from the plastic case of the toy causing it the way she roughly pulled the plastic case of the toy from my hands.
The issue here was Linda doesn't know or understand what is the meaning of "One per Customer". I wasn't buying two identical toys. I was trying two buy two different Transformers Characters. Same thing as buying two DVD's with different titles.
I took off from work, spent gas just to be there on time and this is what I get as a regular customer? Fry's Electronics isn't the best with customer service but never treated me like this.
I would like to address this issue with Best Buy Manager of Sunnyvale, CA for being rude and miss treating me as a customer.