Rival Complaint - Pan sticks - eletric skillet ,largest one

Review by leanne28 on 2007-10-17
PUYALLUP, WASHINGTON -- My new rival big electrict fry pan, witch I have only used twice. Started bubbleing and now the medeal shows underneath and sticks. Now it is very hard to use. There are nine of us and I needed this big of pan. I have never had any other pan do this before. I was cooking hanbuger pattys. I do not have the box any more. So I am writting I am very disapointed. It was a present from my daughter. Any Help would be nice!
Comments:8 Replies - Latest reply on 2007-10-17
Posted by Skye on 2007-10-17:
How about contacting the company??

The Rival Company
800 East 101 Terrace
Kansas City, MO 64131
FAX 816/943-4123
Posted by Anonymous on 2007-10-17:
Skye Aubrey does have an idea !
Posted by Arlene on 2007-10-17:
Sounds like a manufacturer defect to me....I've had a lot of Rival stuff but never experienced that before. My electric skillet is a West Bend and I eventually want to get the oblong one instead of the square on. Better contact the manufacturer and see if they can help you, you wouldn't need the box for that and if its only been used a couple times, they'll be able to tell it was a recent purchase.
Posted by Anonymous on 2007-10-17:
Yeah, I'd take Too Good To Be True's advice and contact the company.
Posted by Anonymous on 2007-10-17:
Were you following the manufacturer's instructions and using reccommended utensils?
Posted by Skye on 2007-10-17:
Pirate has an excellent question. I know I once ruined a non stick pan, by spraying it with Pam, and then using a metal spatula. All my fault, cause I didn't read the manufacturer's instruction guide. Not saying thats what you did, but Pirate made me remember my own catastrophe.
Posted by Anonymous on 2007-10-17:
Pirate certainly is wise.
Posted by Principissa on 2007-10-17:
I agree with crystal and skye. It sounds like a defect in the pan itself. Also check the washing instructions. Some of these skillets are not meant to be washed with soap and water because it ruins the non-stick coating.

Skye, I did the same thing to my non-stick. I used a fork to scramble an egg and scratched the whole thing up. It was a disaster.

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