Fort Bend Toyota Complaint - Horrible Customer Service
SUGAR LAND, TEXAS -- DO NOT buy a used car from here. I bought a "certified" used highlander back at the end of June that my wife drives. Shortly after we moved up to Richmond, VA. On the way up I noticed a slight shaking when I braked. My wife stated that it was always there and that she thought it was normal. We took it to the toyota dealership in Richmond and was told the rotors were warped and that they should have caught the problem when they certified it and because it was just out of the 3,000 mile mark, (the drive to Richmond was at least 1,000), they need an okay from the dealership that I got the vehicle. I then called Alex Rodriguez, the used car manager at Fort Bend Toyota. He was not helpful at all and even accused me of doing the damage myself. I told him that another dealership is telling me that you missed it and you don't honor that? He then told me to let the service manager at the Richmond dealership to call his service manager "Rick Howell." The richmond dealership and myself tired for 2 days to get in touch with Rick or Alex, but they never responded to numerous messages. They didn't have the common courtesy to call anyone back. Now I have to fix a problem that should have been caught when it was "certified". In short, Fort bend toyota forgets you when you leave the lot. They don't return phone calls or even believe what other toyota dealerships say. On the other hand , McGeorge toyota in Richmond did all they could to help and were very professional.