Target Complaint - New Return Policy
DOVER, DELAWARE -- I registered for a convertible car seat for my baby shower. Now that my daughter is 8 mos. old and I was getting ready to install the car seat, I saw one that I liked even better and decided that I would like to exchange for the nicer, more expensive model. Even though the car seat I have is new in the box, is still sold in Target, and I was looking to exchange(not refund) and spend more money in their store, I was told that they would not take the car seat because the item was more than $20, and it had been more than 90 days.
I spoke with a manager & explained that 90 days is ridiculous when you're registering for items that won't be used by the baby until they are 6-12 mos. old, so why even bother to register in the first place? I also called the customer complaint line and am getting ready to write a letter to the executives. Basically the moral of the story is DO NOT register for your baby shower at Target, or at least, don't register for anything that you won't use within 90 days because you'll end up stuck with a $100 car seat that you don't want!
As for me, I used to love shopping in Target, now I can't even stand to drive past the store. I understand that they are a business, but considering that they can still sell the unopened car seat, they would not lose any money. Not to mention all the bad publicity that they're going to get from customers like me who have the same complaint. If you ask me, that's how a company ends up losing a lot more money than their return policy saves and that's bad business!