Irobot Complaint - Very poor customer service - Irobot poor customer service

Posted by UrFriendlyPirate on 2007-10-17:

Sounds like they're really cleaning up.

Posted by Skye on 2007-10-17:

What is this replenish kit?? Shame on them sending out emails, for an something that doesn't even exist any longer .

Glad you like the Roomba. That little guy fascinates me :)

Posted by Skye on 2007-10-17:

Oh Pirate, you slay me :)

Posted by WaxRash on 2007-10-17:

What is this Roomba?
Should I watch more TV to know this stuff?

Posted by Skye on 2007-10-17:

Steve, its that little robot vaccum, that vacuums for you. Goes under furniture and stuff, and has some sensor in it, so it won't fall down the stairs, if you have stairs.

Here ya go: http://www.irobot.com/

Posted by captaincollins on 2007-10-17:

I bet you were waiting all day for a vacuum review to write that "cleaning up" bit :)
Yeah...irobot sucks, and not in a good way...roomba, though is really awesome!

Posted by WaxRash on 2007-10-17:

pretty cool.

Posted by Principissa on 2007-10-17:

I always thought those little robot vacuums looked neat. How does it work? Does it clean as good as a regular vacuum.

I think it's pretty sucky of them to send you an e-mail right after you ordered what you thought was a good deal, only to find out that they had something better, even worse to find out the item they are advertising is no longer available. Very bad business on their end. Hopefully they will start checking these e-mails to make sure they are for existing products.

Posted by apond on 2007-10-17:

I thought Irobot was a movie?

Posted by UrFriendlyPirate on 2007-10-17:

Alan Parsons Project?

Posted by captaincollins on 2007-10-17:

I really like the roomba so far. I only use it on bare floors, though, and I don't think it will work as well on carpets. It's great, though. It cleans under the bed and furniture that has enough clearance. It cleans bare floors as well/better than if you vacuumed. It is a huge time saver! The robots only come with a 1 year warranty, though, and from what I've experienced and read, their customer service is pretty poor.

Posted by superbowl on 2007-10-17:

Captain, we have wood floors and were looking at the Roomba. How long does it hold a charge? Is it the one that returns to it's docking station when it needs a charge? Does the bag hold very much dirt? Hoe does it do when it gets to a drop off down to a sunken room?

Posted by DigitalCommando on 2007-10-17:

I'm sorry, but this whole roomba thing is silly. It has no intelligence to understand where it has been and still needs to go. It roams around banging into everything missing 90 percent of the room, and dies in an obscure corner when the batteries go dead. If I were to ever buy this thing, I would install a gps receiver on it and give it the coordinates straight to the refrigerator where it could actually provide a real service by fetching me a beer.

Posted by KenPopcorn on 2007-10-17:

We have a Roomba and it works pretty well. It obviously doesn't have a lot of suction like a big vacuum, but if you just let it run by itself each day, it keeps the carpets pretty clean. I'd buy another one if this one died.

Posted by captaincollins on 2007-10-18:

Hi,
Actually the new roombas are very intelligent. They clean the whole room. They sense any drop offs and won't fall over a ledge. The charge lasts almost 2 hours, and it does find its docking station most of the time. It's a NiMH battery, so it should last for a at least a year or more with usage every few days.