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Delivery not made and bad customer service followup
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DURHAM, NORTH CAROLINA -- I bought 2 televisions, a mount and haul away of the old TV on 1/1/19. Arranged for delivery on 1/7/19 between 7am and 1pm. When no one showed up for the delivery I called the store to find out the issue. I asked to speak with the store manager but they refused. I spoke with an associate who could give me no information. I then asked again to speak with a manager and was given to Tonia. After words with her she hung up in my face. I then tried once again to get the store manager but could not. So then I tried the 888 number and spoke to a Victor, he was a very nice employee. He relayed that delivery should have come and delivered a mount and taken away the old TV. He advised me that they did not have the TV in stock so there was no way they could deliver it. He said they had rescheduled the delivery til 1/10/19 between 7am and 1pm. He tried to transfer me the store but I got hung up on again. I tried calling back again and was hung up on again. So I tried one more time and this time I got Eileen in Mobile support. She worked with me and again told me that I needed to go into the store to get this straightened out. This was all after being on the phone for over 3 hours.
Well, on 1/8/19 I went into the store. I asked for the store manager but they called a manager named Chelsea. I explained everything to her and so she sat down to check what was going on. She said that they were going to make the delivery on 1/10/19 between 7am and 1pm. I let her know that I did not have much faith in what she said. She double checked and assured me that they would make the delivery.
I asked again for the store manager and again was told I had to deal with her. About this time the manager, Tonia, decided she would join the conversation (remember this is the person who hung up on me the day before). The encounter went down hill from there. It got to the point that I asked the manager Chelsea to refund my money. Tonia then told Chelsea not to do anything for me. Now this is when I said something rude to Tonia and said let Chelsea give me my refund. I then said I was not leaving without my refund. They said they were calling the police and said fine because I was already calling them.
The police came and talked to both parties. They told them they needed to give me my refund and that I would then be happy to leave the store. I left the store with the officers
Andrea and Gonzales. Office Andrea made the suggestion that I post what had happened on Social Media and that I write a letter to BestBuy Corporate. This is fulfilling the first part of that of what he suggested.
They must figure it is okay to take my money then to treat people anyway that they want to when they don't live up to what they are supposed to do.
The store manager is Ryan Smith and the District Manager is Danielle Snook. When I tried to get these names they made me talk to 4 people and then wanted to know why I wanted them.
For shame BestBuy, for shame. I have bought multiple computers and televisions over the years but you have lost a loyal customer.

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Issues at the store on multiple levels
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCKVILLE, MD -- Happy Holidays!

I am writing to you today in regards to the recent experience my son and I had at the Best Buy, Rockville, MD store while having installation of the rear and side view cameras done along with the remote start.

First of all, after having the cameras and remote start installation done the last Friday in November this year (my car was at the shop for seven hours), I had to come back to the store the very next day as my son and I realized the next morning that the front passenger seat door cannot be open from inside. We knew right away that it was obviously an issue with installation as we had no such problem with the car in the past.

So, we came back to the store on Saturday morning where we were greeted by the person standing in the middle of the doors chewing the food with his mouse open. We found it to be very offensive and an inappropriate. The first thought comes to mind - is this how employees at the best Buy, Rockville, MD location are trained to greet the customers at that store? Are not they allowed to have break and lunch?

Second, that same person, who had no name tag (at least it was not visible to us) asked us if we need help and we asked to talk to the manager. It took a while before Joe Baez came to greet us. We had explained that we came back after realizing that installation was not done properly and we are not able to open the door from inside. He told us that Nate Metcalf, the person who had done the work had family emergency and did not come to work. He suggested we come back and I gave him my number asking to pass onto Nate that I need to bring my car back.

I got a call from Nate on Sunday morning. He asked me if I can come at 7:00 pm. I explained to him that I cannot come at that time as my son and I had plans scheduled. This year is especially difficult to us as I lost my husband to ALS last year and am a widow and a single mother now.
Nate then suggested 12:00 pm.

When I had entered the store little bit after 12:00 pm that Sunday I was greeted by the same person, chewing with his mouse wide open asking if I need help. At that time I had the car fixed by Nate and had decided to take upon Joe's offer to ask for a discount for inconvenience which he had mentioned on Saturday he will be able to grand after Nate is done with correcting the mistake. It made sense to me, so I came back to the store.

When Joe saw me, he acted as he had never seen me before. He was acting unprofessional, inappropriate and disrespectful. I asked him if the reason he is treating me that way is because I am a woman he replied he feels I am harassing him. I cannot understand why he would get such impression. I came back to take upon his offer and he acted as he never heard of it and does not understand what I want from him. Then he went to Nate. I came from the customer side and had witnessed him whispering with Nate after which he reluctantly gave me $53.00 discount which I felt was not enough to justify the treatment I had received at the store along with the service. In addition, he asked why I chose this particular store and wished I never came.

I also noticed that Nate's license, which is displayed by the window at customer's side in the shop had expired in 2017. When I asked him if he has a current license, I had received a very unclear answer which sounded as he has it, but he had not received it yet. It sounded very strange as we are entering 2019 and the expiration date was listed as in the middle of 2017. I wish I had noticed it earlier. How is it possible that Nate allowed to work under expired license?

One thing I have to say is though Nate did a mistake, he obviously is a hard worker who knows his stuff, but clearly overworked and needs at least another person at the shop. I had noticed that he did not even had a chance to eat which made me feel very sorry for him as a human been.

This was a very disturbing experience. I was living in this area for over 21 years and though I was aware of the Best Buy's reputation I thought I should give this chain a benefit of the doubt. Unfortunately, it was big mistake on my part.

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6 Scheduled Visits 2 No Shows. Worst Customer Service Ever!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRADLEY, ILLINOIS -- On December 31, 2017, we purchased a range and a laptop computer from the Best Buy store in Bradley Illinois. The sale totaled $1349.81. That is where this journey begins. For the sake of time (mine not yours), I will outline the series of events leading up to this correspondence. After agreeing to the price of the stove we were told that a conversion kit for going from electric to gas was going to cost $250. We said we would have to think about it. As we turned to leave the store all of a sudden they could do a price comparison and knock that down to $70. We went ahead and purchased the stove and scheduled its delivery for Friday, January 5th.

My wife had to take the afternoon off to be there for the delivery and set-up. The stove was set-up and they left. When we went to use the oven it flared up and filled our house with smoke. We called the store and talked to a “manager” named Mike. He told us that we would have to talk to our propane provider. We talked with our propane provider and he said that this was something with Best Buy's installation. We called the store back and asked for Mike. Mike was not there so we asked for the manager on duty. We were told that there was no manager on duty. Remember I said we worked in retail; there is always a manager on duty.

There was no callback. When we called the store back a new date was scheduled for techs to come and look at the stove. This was Wednesday, January 17. Again my wife had to take the afternoon off to be there. After looking at the stove they told her that they could not repair the stove and it would have to be replaced. The replacement stove was scheduled for delivery on Friday, January 26th. After we called to confirm the date they did not show up. After we called late that afternoon we were told that it had been scheduled as a repair and they did not have the replacement stove with them.

Another date was scheduled for Monday, January 29th. Again we called to confirm and was told that they would be there. Again, they did not show up. Again we had to take off another half day and waste our available time off. When we called we were told that we had the wrong date. If that was the case then why wasn't that said when we called to confirm and why did we get a call that evening asking how the installation went? That is when we first talked with the customer service representative Eva who said she would look into it. She called back and asked if we could be there the next day and we agreed.

At this point we had already received our first invoice and paid it. This was also one month into our free financing agreement. Finally, Tuesday, January 30th, one month after the purchase the stove was finally installed. That evening Eva called and asked how it went. We told her it was finally completed but we were not happy about how everything happened. She said she would look into seeing if she could do something about that. She called later and offered us I think $50 gift card. I said that was not acceptable and she said that was all that she could do. I asked to speak to her manager and she said she would and get back to us.

About an hour later I received a call from Ed who said he was a manager of the agents. I was unable to take the call but he left me a message saying he could offer me $125. He called again the next day and left another message saying “I am documenting that I made this call.” Not a very customer friendly comment. Besides, the reason I could not take his call the night before and that day was because at the very moment he called, my wife was receiving a diagnosis from her doctor that she has acute leukemia.

On Saturday, February 3, a person from customer service called and said that the case manager for my case would be out until Monday and wanted to know what the best time and number would be to resolve this issue. I told her Monday and gave her my work number and personal number. Today, it is February 8, 2018 and I have still not received a call. I called Eva at about 10:45 and she put me through to Ed again. I received the standard scripted apology and that the $125 was the final offer.

I asked him if he thought that was fair and he said yes. I said that the company has sacrificed NOTHING and still making a profit off of me while I am out nearly 30 hours of my personal time off that I will not be able to spend with my wife now because of the incompetency of Best Buy. This has taken 40 days and numerous phone calls and no concern for the number of mistakes and lies by Best Buy and I told him that $125 was an insult. He asked what it was that I wanted. I told him that I wanted to be reimbursed for the stove and something for all of the inconvenience they have caused. He said that $125 was all that would be done.

I told him if that is the case I would be returning the whole $1349.81 for full refund and follow-up with my own public campaign to share this experience with anyone and everyone. If reporting this experience to the Better Business Bureau and sharing it on Facebook along with a number of consumer blogs is a better reward than resolving this with a fair and responsible manner, then so be it. I asked to speak to his manager and he said that they were not there. I asked for a name, phone number, email and he refused to give me anything.

He said that he would let his manager know and have them get back to me. I asked when? He said they would not be in until noon and I said that I want to speak to them today. He said that he would make sure they would call me by 1:00. That is the time I started to write this email. It is now 1:51 without any response. More time away from my wife because of the incompetency of Best Buy. So much for customer service. My final phone call was for a manager named James on February 10. I left a message at 10:22 am and I have yet to receive a call from him or anyone at Best Buy.

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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYLAND -- I am in my late 40's and this is the first post I have ever done regarding poor customer service from any Company. I know when the Company reads this I will just get the run around and the same Customer Service jargon that I have been shoveled over the past 48 hours. O' and I have been trained and work in Customer Service so I know all the one-liners, tactics and BS stories. The only difference is myself and my staff actually go out of our way to help the customer, especially when my Company screws up. So on to my complaint. I ordered a front loading washer from Best Buy and it was set for delivery on a Tuesday between the hours of 1200-1600. No problem I am well versed in the dreaded 4 hour window but hey, it is what it is. I get a call from the driver at 1230 stating “we will be there in 40 minutes” Great!! Actually going to get something delivered early for once, WRONG!!! 1400 rolls by… 1500 rolls by… at 1515 I send a text and phone call to the driver to say “Hey I know the weather is not the greatest (Raining) but wondering if you can give me an updated ETA since I have to plan for child care pick up”, 1600 rolls by, no call back…1700 rolls by, no call back. At 1715 I call the infamous 888-Bestbuy # and get from the lady on the other end..”The driver was in an accident and will be unable to complete your delivery” I absolutely lose my mind and said “my driver was 40 minutes out from my delivery with an estimated delivery time of 1315 so logic would dictate the driver was in the accident between 1230 when he called with a 40 minute ETA and 1315 when he was supposed to be at my house, so you mean to tell me nobody in your office knew about this accident over 3.5 hours ago and thought to contact the customer” If they would of called me 3.5 hours earlier I would not be leaving this complaint since I do live in the real world and know things happen which is what I told the lady I was speaking with. Her response to me was the same customer service jargon, one liners and BS and passed me onto the delivery department. So I get the lady with the delivery dept. again with the customer service jargon, one-liners and BS “we can set up another delivery but it may be a few days”. Again, I lose my mind I told her if they cannot deliver it the next day to cancel the order. To try and make a long story short they were able to schedule the following day between 1200-1600 and I told her I needed to be one of the first deliveries made, so like a fool I take that bet. Fast forward to the next day. 1230 rolls, I again call the dreaded 888-Bestbuy # and tell the lady “hey I have to swing by my kids school for 20 minutes between 1400 and 1500, I am supposed to be one of the first deliveries for the timeframe and have not heard from the driver yet. She proceeds to tell me yes sir you are supposed to be one of the first deliveries and should hear from the driver very soon. WRONG…1400 rolls by so I take off to my kids school, as soon as I leave my driveway as you can guess the driver calls “we will be there in 25 minutes” I told him my dilemma and even though he stated he understood he needed to call his dispatch. A few minutes later I get the call “sir there is nothing we can do for you, they can only stay 15 minutes from their arrival time” again I lose my mind and after asking if they can give me 10 minutes after what has transpired over the past 24 hours and was told “no they cannot” I was totally speechless at this point. I told her to cancel the order and I will go somewhere else. So again I call the dreaded 888-Bestbuy number to complain about my experience and to make sure my order was canceled. After getting transferred to 3 different people I get told they cannot verify my order was canceled and they cannot cancel it themselves until it comes out of some sort of pending status. They transferred my cancellation so some dept and told me I would be contacted by someone. 24 hours later I have still not been contacted by anyone and by reading all the feedback from the BestBuy website it does not look like I ever will be.
Let me try to sum up this experience, I have been a Best Buy customer for over 20 years and a BestBuy credit card holder for the sometime and I have noticed a decline in their customer service both at the stores and on-line. Over the past 24 hours I have spoken to 9 different people through the 888-Bestbuy line and not one of them showed any concern for this debacle. O' and I still do not know if my order was officially canceled.
Some of the worst customer service I have ever experienced and like others have stated in their reviews BestBuy does not care because they are making money hand over fist. Well, I am in the process of getting rid of my BestBuy card, and I will post this on every website avenue I can find. If I can save one person from the experience I had the past 48 hours then it was worth my time and effort to write this long review. I will also be sending an official correspondence to the people who run this show, we will see if that does any good.

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Could Not Return Wrong Product That Sales Associate Told Me to Buy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- Buyer beware, Best Buy has no integrity and I feel like I was taken advantage of and discriminated against because of my age. On the night of December 11, 2014, with the referral, recommendation and assurance of the sales associate in the electronics department at Best Buy # 203 in Austin, Texas, I purchased an Easy CD & Burning kit. I'm a senior citizen and my eyesight is not the best, so I depend on honorable and knowable sales people to give me trustworthy and accurate information. And at my age, every purchase is vital.

I must say I have never been misadvised by any other business sales staff or associates before. I have made purchases at Best Buy before, so I thought it was a company I could trust and depend upon for good honest customer service. Instead I was mislead and tricked into purchasing a product that did not meet my needs or perform the needed function that the sales associate said it could provide me that I needed. I told the sales people I needed a product that had capabilities to RIP a DVD. I was assured by more than one sales person even when I tried to take it back, that this product could RIP DVDs.

When I got home and tried to use the product It could not RIP DVDs, instead it only had capabilities to RIP CDs. The very next day I tried to take the product back but a different sales associate that day ** would not take it back, I and a friend of mine tried to explain that the only reason I bought this product is because the sales person referred it and assured me that this was what I needed and it could RIP a DVD.

If not for the information the sales person gave me I would not have purchased this product. It would have been more appropriate for him to tell me he did not know anything about the RIP process, then I would not have purchased this product. My friend wrote the names of all associate that were involved, but she lost the list of names.

I have come to the conclusion that there are two possibilities to this incident, either the sales people at Best Buy purposely mislead me to get a sale of $32.46 from me and take advantage of me and discriminate against me because of my age and other factors or the sales associates were not qualified or knowable about the department they were working or products to refer and give customers honest and trustworthy advice. My friend and I left very upset because the associate would not take any responsibility for mistakenly or purposely selling me something I could not use.

But after we left Best Buy, we went to Fry's and the sales associates found the product I needed. And they also said since they referred the product to me, if it was not what I needed to just bring it back and they would gladly try to find something else or give me a refund with no problem.

I tried the product Fry's referred for me to buy and it works well. Thank you Fry's, not only do your sales associates know their products, they know about good customer care and business integrity. And for that reason I will not be shopping at Best Buy again. And I would advise anyone planning to go to Best Buy not to trust the sales associates. And this does prove it is at the company's discretion whether to honor a return or not, policy has nothing to do with it. Best Buy has no integrity and I feel like I was taken advantage of and discriminated against because of my age.

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Worst Customer Service I Have Ever Seen, Please Close Your Doors
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- Customer satisfaction, what is it and where has it gone? Oh that's right it went online. As a die hard techie I am finding myself spending money on gadgets more than I should, but where do I shop? I don't mind paying a little more just to receive excellent customer service, lately it's Amazon and Google Play that has given me the best service. When I have a question, they listen and answer and sometimes check up on you after the conversation. That is service!

Recently I decided to give my old favorite store another chance (mainly because they were the only ones selling my item). So I happily went into the Best Buy store here in Austin Texas and asked someone for assistance. I already knew what I wanted and knew everything about the device, so I only needed information regarding next shipment and availability. Never did I expect what was coming. I asked the LP (guys in yellow by the front) to check the system for me, he was nice and checked it and even gave me the direct line to the podium and when to call back, customer service at its finest.

So I called back when instructed to, only to have some angry person pick up and argue with me that he did not give me the number. So naturally the most important thing here is to get to the bottom of who gave me the number and info. I was like whatever, he may have been under the influence, I will let it slide. So I decided to avoid another uncomfortable call and go into the store.

I tried to find a salesperson (not hard to find as they all have blue shirts), but it seems that they were all busy running in a circle or something as they could not help me. I asked the LP guy to find me a salesperson to help me out, he said "no problem just wait over there, and I'll have someone here shortly". He did not ask what I wanted or anything, but in his defense he was in an interesting conversation with his friend and did not want to be bothered.

10 minutes later someone arrives, and I ask him to see if there are any items in the back, and if I can get a better view of the item on display. He had to leave to find out, as I stood there no one asked me if I needed help as they passed by and trust me I looked like I needed help. Already disappointed by the service, I continued to wait. Finally he returns with a NO and NO, we can't do that and we don't know when more will be here and walks off.

I did not leave very happy, instead they wasted over an hour of my day. So another day I vowed to only call and not show up at the store as I didn't leave very happy last time. I called and was on hold for about 20 minutes before the phone was transferred to someone who just ended the call without saying a word. As a techie I was thinking their phone system has a glitch, but I called again and again and same result. Maybe they wanted to leave early, who knows but I would never return to the store unless it's unavoidable.

Then one night I found they had it online (for a brief 15 minutes), so I purchased it and upgraded for expedited shipping. Needless to say I still haven't received the device, 2nd day air, I don't think so. My Amazon order that was placed the following day has already arrived. I wonder where I'm going to purchase my gadgets from next, here is a hint: it will never be Best Buy.

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Selling Defective Products and Not Honoring the Return Policy but Instead Enforce a Policy That Is Not Written.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSEVILLE, MINNESOTA -- Best Buy needs to own up to its return and exchange policy. My friend just purchased a TV from them last Friday 12/18/2015. On Saturday he set it up and turned it on. The screen was blurred out with dark circles and blotches of other stripes and cloud looking shapes of colors all over it. We took it to the Best Buy in Richfield, MN on Tues. 12/22/2015 and was told he had 3 days to return a damaged item to the store after he had called twice already to confirm it would be exchanged. We went to the Best Buy in Roseville, MN (the one he purchased it from) and was told by the store manager the same thing.

However, this invisible policy is not written on the receipts or on the website return and exchange policy, or on any signage in the store. So my friend is out of money and a TV. But Best Buy is getting rich off of consumer money. I wonder what your shareholders have to say about that. I purchased a TV myself from Best Buy on Black Friday for my daughter for Xmas. It is currently wrapped and under the tree. If her TV has the same defect, are you telling me I can't return it based on a 3-day return policy that's not written anywhere? If you ask me, Best Buy is nothing but a thief. I will never spend any of my money with this company again.

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Malisima
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LONE TREE, COLORADO -- Lo pongo en espanol para que se entienda bien nuestra comunidad. nunca compren alli, pesimo servicio nunca contestan . compre todo para mi casa y el refrigerador llego descompuesto no hace hielos llevo 3 meses batallando para que me ayuden se abientan la bolita entre Whirlpool, Best Buy y Jensen Appliance & refrig (es la compania tecnica) y yo en enmedio.
espero que ayude esta nota.el vendedor es Vincet nunca mas me volvio a contestar y el manager de la tienda muy grosero y mal caracter

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Too good of a deal to give you a replacement here is store credit instead.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARROWHEAD, ARIZONA -- Shocked but not shocked that Best Buy has a 2-star rating. So here's my issue. I buy a 1000.00 Definitive Audio soundbar. I get a good deal on it as an open box item. The salesmen assures me there's no issue with it and if there is, BEST BUY "will take care of it no problems, It has the same warranty as a new one" 3-4 months later it breaks, Sounds like everything is underwater. They tell me that the warranty is up on it and that my only option is to have it repaired by the manufacturer. I'm ok with that. They tell me to leave just the soundbar, that they do not need the subwoofer.... 5 weeks later I hear nothing from them and I am wondering whats going on. I go in, they tell me they were trying to contact me because they needed the subwoofer to repair it. I didn't receive any word from them because they had all the wrong information on me, nothing was correct on their record except my name... SO, I bring them the subwoofer. They tell me they will rush the repair for me in compensation for the inconvenience. A month later they call me and tell me "we can't fix the soundbar that I have been approved to get a NEW bar for replacement". All I had to do is call my local store and This information would be in the system. I call, the manager tells me all he can do is give me store credit Because "YOU GOT TOO GOOD OF A DEAL ON THE SOUNDBAR" we CAN'T give you a new one. All we can do is give you store credit and you can purchase a new one at full price. I then ask for my old soundbar back so I can have it repaired by an outside source......... They tell me no I can't have it back because I signed a contract to fix it, and if the can't that they would give me my money back or give me the equal or greater item in return. well, I don't want my money back I want MY PROPERTY BACK. Or an EQUAL OR GREATER item in return. It's been more than 2 months without my soundbar and I'm told that ill have to wait an undisclosed amount of time till they get a new Openbox buy and then renegotiate what they want to sell it to me for, or take STORE CREDIT. And those are my only options. Well, I definitely don't want store credit because I will never buy from BESTBUY again, and I am very passionate and serious about that commitment. COSTCO and Amazon have equal to better deals anyway. I almost made the purchase from Costco in the first place I just ran into a good salesman at BestBuy and made a bad decision and purchase from BestBuy. I will never make that mistake again.

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Worst Customer Service EVER!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MOBILE, ALABAMA -- Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!

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1.3 out of 5, based on 105 ratings and
450 reviews & complaints.
Contact Information:
Best Buy
7601 Penn Ave. South
Richfield, MN 55423
1-800-369-5050 (ph)
www.bestbuy.com
cr@bestbuy.com
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