We bought the expensive Sonicare Intellicare toothbrush and the on/off button rotted off - a month or so after warranty expired.
The Philips web page is a classic Catch 22 - sending the user round and round endlessly - with no answers.
Philips does not have email - they prefer us to wait and wait for someone to answer our call. The people are totally unhelpful. Totally. And they are not interested in this serious product failure. They do not follow through with the meager solutions that they force down our throats.
We even spoke with a supervisor and she had the same unfriendly stance regarding our product failure. Unreal.
This arrogance has made us vow not buy any Philips products - and recommend to all of you to heed our advise.