United Parcel Service Complaint - International Distribution Manager ranks UPS as worst service provider
AUSTIN, TEXAS -- I am The Director of Distribution for an international business consulting organization. I make the decisions with which freight carriers we conduct business. I have been with the organization for 14 years and started out as a shipping clerk with this organization. I am very well educated in domestic and international shipping standards and regulations.
During my 14 years of employment with this organization I have worked with Federal Express, DHL (formerly Airborne Express), UPS, Kuhne & Nagel, and a few other lesser known carriers as well as United States Postal Service. DHL is now almost exclusively my carrier of choice. I conduct tens if not hundreds of thousands of dollars worth of shipping with UPS per year. I have been using DHL, Federal Express and UPS for my entire tenure at this organization.
I stopped using UPS approximately 7 years ago due to major delays in deliveries and some very seriously wrongly routed shipments -- one shipment of 5 packages to Thailand ended up in 5 different cities/countries over a two week period.
While every freight carrier does experience problems with damage, UPS is the worst at settling claims. And, when it comes to losing packages, UPS is hands down the worst freight carrier. DHL and Federal Express (and all the other carriers I have used) have never lost a package in the 14 years I have been conducting business with them. I have shipped with UPS 8 times this year using their ground service and standard service to Canada. They have lost two packages out of those eight shipments. Their attitude, when it comes to lost packages and claims against damage, is pathetic. They will almost always deny damage claims and in the case of lost packages without insurance they cough up the minimum $100 that is required by law.
The kicker on this 2nd lost package is that they lost it even though I used a large marker and wrote the tracking number in large characters directly onto the double-walled box!
At this point, even if UPS did contact me to try to make this right, I couldn't continue to conduct business with them. They have exhausted every last grace I could give.