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Maytag Corporation Informative - Beware purchasing this Fridge - French Door/Freezer model MFI2568AES
French Door/Freezer model MFI2568AES
BELLEVUE, WASHINGTON -- Purchased MFI2568AES French Door/bottom freezer unit June 2006. Ice cube dispenser only produced about 8 cubes per day from the beginning. Service call and Maytag replaced the ice maker unit. Within 6 months, same problem plus ice freezing and jamming - again, replaced the ice maker unit. Third call within the 12-month warranty and the tech adjusted the water flow and stated that was the problem all along! It appeared to be working. This week, the front control panel began flashing and the ice dispenser door flap began opening and closing every 5 seconds. We called the Maytag hotline (open 8 - 5 Eastern time, not too convenient for folks on the west coast) and they referred us to A&E, the local service group.
Described in detail all the problems (sounds like an electronic failure, doesn't it?) and they scheduled a tech to arrive 2 days later. He arrived without the parts to fix the unit - told me that it is the High Voltage Control Board. He has been getting callouts on this for over a month, had 5 in one week and requested that the company stock his van with at least 4 units. He can't get a replacement board until the 30th October. After some more discussion, he has scheduled to return on the 24th (1 more week). They can't ship the board in less than 3 - 5 days; Maytag is doing physical inventory at the moment. This is a printed circuit board, available on RepairClinic.com for $179.99 and ready to ship FedEx overnight. But if I replace it, my extended warranty will not be valid. So here we sit with food spoiling in coolers in the garage.
Good luck if you purchase anything from Maytag/Whirlpool (the new owners). We managed to save some food in the old General Electric fridge freezer which we kept for important things (beer) - it's only 26 years old and still works. Guess we should have stayed with a tried and true brand.
Described in detail all the problems (sounds like an electronic failure, doesn't it?) and they scheduled a tech to arrive 2 days later. He arrived without the parts to fix the unit - told me that it is the High Voltage Control Board. He has been getting callouts on this for over a month, had 5 in one week and requested that the company stock his van with at least 4 units. He can't get a replacement board until the 30th October. After some more discussion, he has scheduled to return on the 24th (1 more week). They can't ship the board in less than 3 - 5 days; Maytag is doing physical inventory at the moment. This is a printed circuit board, available on RepairClinic.com for $179.99 and ready to ship FedEx overnight. But if I replace it, my extended warranty will not be valid. So here we sit with food spoiling in coolers in the garage.
Good luck if you purchase anything from Maytag/Whirlpool (the new owners). We managed to save some food in the old General Electric fridge freezer which we kept for important things (beer) - it's only 26 years old and still works. Guess we should have stayed with a tried and true brand.
Comments:
Posted by WaxRash on 2007-10-18:
The HV boards are a problem.We stock them in shop,and in our service vans.
They are available,and not sure why you have to wait.
Call where you purchased(if purchased at a hardware store,Home Depot,Lowes forget it,they dont service what they sell)the unit,and have them fix.
They are available,and not sure why you have to wait.
Call where you purchased(if purchased at a hardware store,Home Depot,Lowes forget it,they dont service what they sell)the unit,and have them fix.
Posted by UrFriendlyPirate on 2007-10-18:
Yeah, I was thinking the same thing steve, that and check the internet.
Posted by WaxRash on 2007-10-18:
part number 12920710.
If going with A&E service demand they fix ASAP!
If going with A&E service demand they fix ASAP!
Posted by jlee133541 on 2007-10-24:
I posted this comment in another forum:
The Ice2o's were shipped with two bad capacitors on the high power control board in the back of the Fridge that cause the ice door flapping and flashing display problems. There is a helpful article on repairing this problem at the following link. http://applianceguru.com/view_topic.php?id=13035&forum_id=1&jump_to=75815
Once the capacitors fail energy begins being discharged that the computer chips don't have any idea what to do with. For those out of warranty, there is a PDF doc at the same link that explains in detail how to repair, replace the faulty components with parts from your local Radio Shack. The board in question has been used by Maytag since around 2005 and works as designed in other models. This should be a recall situation by Maytag. It has nothing to do with warranty. It has to do with zero quality control. The freezing issues are due to a lack of engineering. I have not experienced that first hand at this time but will look a little closer. The board in question failed and was replaced (three weeks after it was reported even though it was covered under an extended warranty). So many of the boards have failed that the parts depots can't keep them in stock. Now the Fridge and freezer have stopped functioning, flashing display and continuous beeping, water leaking. I have repaired the original boards but have not replaced (the replacement) as of this writing. The Fridge is about 115 miles away from myself and the repaired components. I would not buy Maytag, Whirlpool or GE at this point. At one time you could depend of all three. Now with Whirlpools association with Maytag they are also in question. The ice2o is a $2,0000 experiment that should have never been put into production.
Link to the PDF repair with detailed pictures.
http://www.liny.net/MaytagIce2O.htm
The Ice2o's were shipped with two bad capacitors on the high power control board in the back of the Fridge that cause the ice door flapping and flashing display problems. There is a helpful article on repairing this problem at the following link. http://applianceguru.com/view_topic.php?id=13035&forum_id=1&jump_to=75815
Once the capacitors fail energy begins being discharged that the computer chips don't have any idea what to do with. For those out of warranty, there is a PDF doc at the same link that explains in detail how to repair, replace the faulty components with parts from your local Radio Shack. The board in question has been used by Maytag since around 2005 and works as designed in other models. This should be a recall situation by Maytag. It has nothing to do with warranty. It has to do with zero quality control. The freezing issues are due to a lack of engineering. I have not experienced that first hand at this time but will look a little closer. The board in question failed and was replaced (three weeks after it was reported even though it was covered under an extended warranty). So many of the boards have failed that the parts depots can't keep them in stock. Now the Fridge and freezer have stopped functioning, flashing display and continuous beeping, water leaking. I have repaired the original boards but have not replaced (the replacement) as of this writing. The Fridge is about 115 miles away from myself and the repaired components. I would not buy Maytag, Whirlpool or GE at this point. At one time you could depend of all three. Now with Whirlpools association with Maytag they are also in question. The ice2o is a $2,0000 experiment that should have never been put into production.
Link to the PDF repair with detailed pictures.
http://www.liny.net/MaytagIce2O.htm
Posted by Lidman on 2007-10-24:
jlee are you in Ohio?
Posted by qualityappliance on 2007-11-03:
I completely agree with Steve and also stock them. The service problem if not with Whirlpool or Maytag, it is with A&E, which is a division of Sears, and their hiring and training practices. You are not stuck with A&E, you can call any factory authorized service company to do the warranty repairs.
Added note: The parts warranty on this unit is 24 MONTHS.
Added note: The parts warranty on this unit is 24 MONTHS.
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