Frigidaire Complaint - Piece of Junk! - Refrigerator Model No. FRS6LR5EB6
ALEXANDRIA, LOUISIANA -- Our refrigerator was not staying cool. After about 2-3 days of troubleshooting according to the manual we decided to call the Customer Service line for Frigidaire. First of all, I was at work, not at home and after not having a refrigerator for three days, was not in a good mood. The man kept telling me, in his broken accent, that he could help me fix it, "if you will step in front of your refrigerator ma'am". I told him that I was at work and not in front of my refrigerator. He said "if you will ask someone else to step in front of your refrigerator, I will give you the directions". HELLO? I told him 3 times that I was no where near my refrigerator and was at work, that I had already done the troubleshooting in the book and that I did not want to troubleshoot it over the phone, to please send someone out.
He told me that he was trained and could help me fix it. I told him that if he had some magical formula to help me fix it, then why was it not published in my user manual? After being on hold for fourteen minutes (yes, I kept track) he came back and finally gave me the name of an authorized service provider in our area. Well after 6 attempted repairs from September 7, 2007 to October 17, 2007, my refrigerator is still not fixed.
It has been 48 days!!!! They will not replace it and told me to get a second opinion! I have not eaten fresh food in 48 days!! My child has not had food for school or milk. I thought I was being very patient letting the tech try to find the problem. He replaced the defrost timer and compressor. Yesterday he told me that it must have an internal freon leak and my ice machine does not work. I am not dealing with this company's customer service anymore!
I actually filed a claim in small claims court to get a refund of my monies back, plus aggravation, mental anguish, inconvenience -- you name it! Please review products before buying them and NEVER purchase a Frigidaire/Electrolux product.
10-23-07 Updating my post. I went to Lowes to buy a new refrigerator. I was going to buy a new one and just file a small claim to get my money back from Frigidaire. When I told me woeful story to the salesperson, he put me in touch with his manager. I just got off of the phone with her. Not only is Lowes refunding the full purchase price of this refrigerator, they are also going to pick up the old one free. I could not believe it! Normally, Lowes does not do this kind of thing, you have to bring the product back within 30 days. I also learned, from the manager, that Lowes quit selling this model refrigerator because of the enormous problems it has had and the consumer complaints about it. So, thank you Lowes for your wonderful customer service, you have my business!