Fremont Pontiac GMC Complaint - A Shady Dealership!

Review by jvu on 2007-10-18
NEWARK, CALIFORNIA -- I used to work at this dealership in the service department, and it is simply horrible! Regarding the courtesy car wash, your car will only be rinsed with water, no soap or anything at all. Porters/lot attendants are the ones that wash cars, drive them up, and park them, etc. Beware, I have witnessed them stealing change from countless cars since people normally place all their change in the smoking cup, or the slot near the cigarette outlet. They will also burn out in your cars, SUVs, and trucks! The service writers will try their best to rip you off, even to the extent of lying that there are problems with your car when there isn't to earn their monthly bonuses.

I once saw one of the mechanics fighting with the service manager, who is a huge ass by the way, that he refused to fix a car because there were no problems with it, but Bon insisted that the car be "fixed" so that the service department could get money from the customer. The mechanic was suspended for not fixing the car, even though there were no problems with it. This place is horrible, steer clear!

The employees here are very shady!
Comments:9 Replies - Latest reply on 2008-02-03
Posted by MRM on 2007-10-18:
Thank you, "JVU," for alerting the public about this particular dealership. Very shady practice indeed.
Posted by Anonymous on 2007-10-18:
Interesting. What was your position at this place and who else have you notified of these practices to be sure that they are properly investigated?
Posted by Anonymous on 2007-10-19:
JVU: Interesting post. May I suggest you practice your next career while you are unemployed, repeat after me " Would you like to supersize that, Sir".
Posted by Anonymous on 2007-10-19:
P.S. I voted your post "Not Helpful", I would have voted "stewpid" but that was not an option
Posted by Anonymous on 2007-10-19:
Why are you letting us know after you left their employ?
Posted by Aerocave on 2007-10-19:
You were probably the porter who was fired for low productivity or for not showing up to work...and now, because you have a beef against the dealership, you post nonsense to prove that "you did nothing wrong."

Come on, I've been around the block a few times, usually its the technicians that you have to "remind" that the brakes pass at 2 rivited for state inspection...if you know what I mean...most are paid flat rate...
Posted by Anonymous on 2007-10-19:
Agree with almost everyone above.
Posted by barb78 on 2007-10-19:
Hi, thanks for your input. I had a bad experience at this dealership. I serviced my 2005 GMC Yukon XL here, and a week after I had it fixed, I started experiencing the same problems. I took it to a local mechanic to get it checked out and he told me that the original problem with my car wasn't fixed, and only some belt was replaced. I don't go to this dealership anymore.
Posted by mydogbozo on 2008-02-03:
Reminds me of the dealerships where I used to work.

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