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Intimate Glow Complaint - an online company
Complaint
BAY CITY, MICHIGAN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I placed an order with an online company called Intimate Glow. I had received an email about their product and I decieded to try it. I thought that I was going to get a free sample of their product for $5.95 cents and I would then start receiving their product if I did not cancel. It took over four weeks to receive the sample and within two weeks I received another package of their product. At that point I looked at my credit card statement to see if I had been charged already. I found I had been charged $45.90 on twice within one month and there was NO charge for the $5.95 that I thought I would have on my credit card. I do not want their product and I have emailed the company three times regarding this with NO response. I realized I was signing up for more than the free sample but I didn't have time to try the product before I was charged $91.80. Their ad says they have good customer service and will respond to emails with 72 hours, which they did not. And to make matters worse, I received same ad from them, AFTER I had sent the emails to them trying to cancel. I am going to have to cancel my current credit card to prevent them from taking more money from my account.
As a resolution, I would like the following:
I would like the two charges of $45.90 removed from my credit card and adjusted to $5.95.
Please contact me if you need more details regarding this incident.
I placed an order with an online company called Intimate Glow. I had received an email about their product and I decieded to try it. I thought that I was going to get a free sample of their product for $5.95 cents and I would then start receiving their product if I did not cancel. It took over four weeks to receive the sample and within two weeks I received another package of their product. At that point I looked at my credit card statement to see if I had been charged already. I found I had been charged $45.90 on twice within one month and there was NO charge for the $5.95 that I thought I would have on my credit card. I do not want their product and I have emailed the company three times regarding this with NO response. I realized I was signing up for more than the free sample but I didn't have time to try the product before I was charged $91.80. Their ad says they have good customer service and will respond to emails with 72 hours, which they did not. And to make matters worse, I received same ad from them, AFTER I had sent the emails to them trying to cancel. I am going to have to cancel my current credit card to prevent them from taking more money from my account.
As a resolution, I would like the following:
I would like the two charges of $45.90 removed from my credit card and adjusted to $5.95.
Please contact me if you need more details regarding this incident.
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