Verizon Complaint - Incredible $700 Charge After Phone Theft
CHICAGO, ILLINOIS -- Here we are 6 years later, but let me start at the beginning. In 1999 my family was going on a vacation and our car was broken into and my cellphone was stolen. In my contract, with the company prior to Verizon being Verizon who was the purchaser of the contract it stated that if my phone was stolen in any 24 month period, they would replace it for free. I had been a long time faithfully paying customer and only had 30 days left on my contract, so I went to my local Verizon store with contract and police report in hand and was told that they would not honor the contract and would not replace the phone. I spoke to customer service representatives all the way up to supervisors and was refused. I told them that I would not renew my contract and would make the last payment, and be done. I made the last $35 payment early, wrote cancel contract on the bill, and got myself another phone with a different company.
The next bill from Verizon was a $199 'early termination fee'. I called Verizon and explained what happened and they refused to remove the fee. Over the next 6 years, tacking on interest and penalties to a bill that I didn't owe to begin with and turning me over to no less than 12 credit agencies. I patiently sent copies of the contract and police report to each of them. Each of them agreed with me and went back to Verizon. No luck in getting it removed.
I emailed every Corporate Officer of Verizon. I went to the Corporate office of Verizon in Illinois and was refused an audience with any official or corporate officer.
After 5 years, I get an email from a customer service representative that says "I just found your email, it apparently had gotten lost and would like to help you resolve your bill, if you would just call our Customer Service Department, blah blah".
I have asked all credit agencies to verify this negative charge on my credit report and each time it comes back as 'valid' from Verizon.
Next May, it will drop off my credit report. A charge for $700 that never should have been there to begin with.
Needless to say, I would not recommend Verizon to anyone. I have told my story to anyone that would listen and I can only hope that I have cost this company more than what they have cost me in new customers.