Capital One Complaint - Why should anyone be allowed to harass if you do not have their credit card?
I am attaching the letter that I sent to Capital One and the response was call our 800 number. I have done that with not resolution or no answer! Original letter sent October 15, 2007 and then again on October 16 and then again October 18, Oct. 19 and Oct. 22 and Oct 23rd. I finally got a response to call their 800 number! Been on hold for over one hour. Here is the letter and please advise how I can get this stopped.
To whom it may concern,
I have had one of the most frustrating experiences with Capital One. Please respond and make this stop.
Since I have been collecting the data:
These are the times you have called my 11 years old cell phone and I have asked you to stop. Please note these were the times you contacted their cell phone from your phone number 800 955-6600:
Oct. 6 at 9:11am
Oct. 11 at 7:55pm
Oct 12 at 5:07pm
Oct 13 at 12:18pm
Oct. 14 at 5:22pm
Oct. 15 at 1:10pm
Oct. 16 at 2:33PM
Oct. 17 at 10:09am
Oct. 18 at 5:42pm
Oct. 20 at 10:27am
Oct. 21 at 9:55am
Oct 22 at 2:40pm
Oct. 23 at 8:45am
Oct. 24 at 2:28pm
I contacted you on Saturday Oct. 6 and asked that these calls stop. You are calling an 11 year old child and no one in our house has a Capital One acct. I was assured my they would stop in 48 hours. They did not.
Since then I received more and more calls. See the dates above. I called again on Oct. 11 and asked that they stop calling this phone number. Jeff asked me for the phone number which I supplied and then I asked Jeff why you are calling me. He said “it is confidential and I can not tell you”. Needless to say this caused me to become extremely upset. He assured me the calls would stop within 48 hours, however I called 800 955-7070 and spoke to Rimma who assured me it would be removed. Today we received yet another call!
I filed a report with the FCC 07-T00051905 and asked them to intervene. I have never had so much trouble trying to contact Capital One directly. I will continue to document the amount of harassment calls we are receiving. As well as continue to update the filing with the FCC.
I have now tried to call you and get these to stop and have been on hold for over 15 minutes. This is not the first time that I have been on hold this long. What do I need to do to get you to stop calling me. After 17 minutes I was told the wait time for a supervisor is 1/2 to one hour. So I guess I am not the only one irritated.
Please contact me immediately!
(provided phone numbers were removed from this blog)
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