Natures Grill Complaint - Late food then a harassing phone call from manager
BROOKLYN, NEW YORK -- My girlfriend and I were excited that there's new healthy place to order from in the area and we heard great things about the food. We ordered our food and waited... waited.. and waited.. it took them 1 hour and 30 minutes... by 1 hour and 15 minutes we were already ordering from a Mexican place since we were starving and couldn't wait.. Mind you, we tried to call them and cancel after 45 minutes, but the person that was working there said the delivery person would be within the hour... suffice it to say he did show up an hour and a half later and we told him we tried to reach them but NO ONE was answering their phones after at least 8 tries... he was upset and left.
If you're going to order food and they are late by an hour and a half they should give you a discount, comp the meal or contact you and let you know that it will be later than an hour and give you the option to cancel... we ordered at 7:50 the food got to our place at 9:30. you decide... and the next day the manager called my girlfriends cell ( she called and they had her number on file) and argued with her on "" not even apologizing once for being beyond late and rude about the ENTIRE way this was handled... do yourselves a favor.. want healthy? go to Fuel... or some place other than Natures Grill on 74th st. in Bayridge..
I called a few minutes after the manager had called my girlfriend and he stuck to his guns stating " he makes great food and they're millions of people starving (not including my girl and I who just wanted take out and watch a movie) and how it kills him to throw food out"... mind you he made no bones about telling me that the customer isn't always right... < verbatum..