Cox Communications Inc Complaint - Horrible Customer Service
QUEEN CREEK, ARIZONA -- How is it Cox can spend millions on advertising and cannot even add new service with any level of confidence? After my first attempt to add new service failed (the technician did not meet our "appointment window"), customer service contacted me to try and make amends, second try... customer service stated I needed to redo the phone switch over request, I called to do so, and was told I did not need to redo the phone request, two days later, another email I do need to re-complete the request... and am told at that time, my 3rd or 4th contact that the phone cannot be switched over on Saturday anyway. Told them to cancel the order. How is it Cox can become a monopoly? Even going to the FCC website to complain about their monopoly is not effective, they direct you back to Cox's franchising authority (whoever that is).
The only alternative in my area is Direct TV, costly and you need a ton of additional equipment. There must be a lot of money going between Cox and the politicians to keep this one up... whatever happened to Cable America... good service, reasonable price... oh yea, Cox bought them, too bad.