SBC / AT&T Complaint - Billing on Closed Account
I asked that my account for DSL service from AT&T/SBC be closed 2 years ago. I was told it was fine the account was closed without issue and had no remaining balance. However, on 10/9/07, more than 2 years later I received a call from a collection agency called ERC regarding an outstanding overdue bill for $198.00.
After telling ERC I would be disputing the charge because I was told the account was closed in 2005 I called AT&T who routed me to their closed accounts service center. AT&T though told me they could do nothing for me and could not release any information because they had sold the account to a collection agency called Capital Services and had never heard or worked with ERC the agency that had called me. When I called Capital Services they could not give me any information or tell me how to dispute the charge because THEY had sold the account to a second collection agency.
When I called this agency they had no record of my name or account. They asked for my social security number but I declined because I was not comfortable giving it out to an unknown/unverified "collection agency". After, hanging up with the agency that Capital Services had me call I called back ERC and told them what had happened and they told me they could do nothing to resolve or dispute my account with AT&T without documentation from AT&T so I had to call them back.
I then called back AT&T for the second time and spoke with their Closed Accounts department again who told me that they could not release any information or documentation on my account so that I could dispute their charges because it had been sold to the Capital Services collection agency. Very frustrated I tried calling Capital Services a second time and no one answered their phone so I left a message with my name and telephone number for them to call me back. 10 days later I have not heard from them.
I do not know how to proceed because neither company will let me dispute or even discuss what happened with account that it was not closed when I requested it be closed 2 years ago. If there was a remaining balance on the account I was not notified of it when I called or sent any bills to my new address, which I gave them when I called to close the account.
Having this negatively affect my credit after I tried to close the account is grossly unjust when I have/did pursued every reasonable means to pay and close the account.
Today 10/19/07 I received a second call from ERC, I explained the situation to them a second time and they were EXTREMELY rude and unhelpful, responding to almost everything I said to them with "whatever, ma'am". Finally, I got to speak with a supervisor who spoke marginally better English and offered a settlement of $140, which I declined. I told him I had filed complaints with the BBB, Utilities Commission AND the FCC because no one would give me documentation of my account. He then offered to dispute my account and hung up on me.
Honestly, everyone involved in this has been shady, rude and unprofessional. I would rather eat my own hand than deal SBC/AT&T EVER again.