Half Price Mags Complaint - Online Mail Fraud - Scummy Scam
May 2007 I submitted 2 orders for 4 magazines totaling nearly $60 dollars. Like other legitimate magazine services like Delta or BonusMags I expected the 6-12 week wait for them to arrive. September rolls around no magazines.
Series of e-mail complaints to company resulting in generic customer rep names (fake) saying there 'were processing errors' but publishers contacted. 6 weeks later; no magazines. More heated e-mail tickets this time claiming I'd get a refund credit; never came.
Several e-mails of "What's this week's processing excuse?" They stopped responding altogether. I submitted a complaint to BBB in NY. Claimed to send me a refund. Case sent through 2 times. I was FINALLY issued a check for full refund in the mail in October 2007. 6 months after my original order.
In addition to the BBB, I recommend reporting this company to the New York Attorney General Internet Bureau.
It's a waiting game where he's winning because people give up on getting their money back. You can put the same case # through BBB in NY several times, I did. Just be sure to fill out the status forms that the company DID NOT comply so your case stays open.
This experience really ruined my enjoyment of internet shopping. Now,I have don't have many magazines to read as screwed up my renewals which all lapsed!
In closing, keep at this company. I imagine with 700 complaints he makes money even off the interest of the funds he may eventually have to return. And NY AG why have you not taken this individual to court?!?!?
I also contacted Google several times that Half Price Mags should not be a 'Sponsored Link' and Google Check-Out taking my money. They're co-conspiring his theft. They have dropped him as a Sponsored Link I noticed. If they can't take the time to check out these companies don't falsely endorse them to the public.