LostMyPhone.com Complaint - Bad Service, Bad Product

Review by smlnjack on 2007-10-20
I recently purchased a phone from LostMyPhone.com. This phone was for my wife as a gift. When I ordered it they promised shipping same day. And curiously required a checked box that would later relieve me of the ability to charge back my credit card. They also stated the phone was NEW or REFURBED. I thought that meant Factory Refurbished. After one month of not hearing from then, I tried to call- They don't take calls for service- just orders. So I emailed- They don't respond. Finally got a person while pretending to buy a phone and asked about my order. Was given lots of excuses, later they gave me the ISN # to checkout with my phone carrier. Said I had to do this prior to them shipping ??? Never heard of that before. I did and that number was OK. The phone was delivered a week or so later. Condition of phone looked like it fell off a moving vehicle. More than just scratches, This had dents like from gravel or something. The phone otherwise seemed to function - Until I called to have it turned on. The ESN # didn't match the phone.

Maybe Refurb means they refurbed it? Well in a nutshell I own a phone that I can't use from a company that won't respond for a wife that deserves better. I ended up buying new retail from her carrier just to get out of the DOG HOUSE. Wish I read reviews (Not written by Them) about this company before hand.
Comments:3 Replies - Latest reply on 2007-10-21
Posted by killerklown on 2007-10-20:
Why wouldn't you just buy a new phone from ebay? I've had very good results from there.
Posted by smlnjack on 2007-10-21:
Actually I have in the past used ebay for phone purchaces- about 5 times. Three of them were problems ie. broken charge pins, missing parts etc. This site looked legit and I thought I was getting a NEW or REFURBED phone and the site looked reputable.

My mistake

Posted by killerklown on 2007-10-21:
But at least wih ebay, you've got a minimum of three ways to go about getting reimbursed.

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