Airtran Airways Informative - Horrible Experience Before I've Stepped On Board!
BOSTON, MASSACHUSETTS -- My fiance and I recently booked an Air Tran flight from Boston to Orlando, with a stop in Chicago on the way down, and Philadelphia on the way home. just days after our flight was booked, Air Tran decided non stop service to Chicago from Boston was a bad idea! so instead of calling us to rebook, they put us on a flight from Boston to Atlanta, Atlanta to Chicago, and finally Chicago to Orlando! nothing like a lay over to get to your lay over! not to mention the flight would have arrived in Orlando 6 hours after our original flight would have. I called and put up a fight, finally after 10 minutes they agreed to put me on the non stop flight at no additional cost. 2 weeks later Air Tran decided it was a good idea to end service completely between Boston and Philly, they rebooked me on a flight that had a lay over in Washington. I called them once again, explained I don't like flying through Washington, after several minutes of them trying to fly me through other airports, I told the lady to book me on the non stop flight for my inconvenience of having to call, she agreed.
Now, 1 month later, Air Tran has changed their seat booking fee from $5, to $7.50. When I booked the flight, I paid the $5 for each seat booked, well, Air Tran has happily added an extra $10 due to their greedy hike in seat booking fee! when I called they refused to put the charge back on my card. It's only $10, but its the concept that pisses me off. You don't charge someone $150 for a flight, and when the flight goes up to $250, put an extra $100 on their charge because the price went up! why would you do it for a seat booking fee? Flight times have also changed several times, originally our non stop flight was to leave Boston at 7:40 am, it has now changed to 9:10.
In summary, I have not even stepped foot on an air Tran aircraft, and I will NEVER fly this price gouging, airline full of hidden costs! they are definitely not for the consumer, but for personal profit. They don't care about us, as long as they get our money they are happy! When booking a flight with Air Tran, don't forget to ask if they want you to bend over now, or upon check in!