American Express Complaint - Call Center
ALBUQUERQUE, NEW MEXICO -- Clearly understand upfront: I would never, and have never done business with American Express. The choice not to do so is based on my years of experience in financial institutions as a loan officer. Recently, American Express persists in leaving recorded messages on my home land line to call them, (3 so far). I know from professional experience that these are collections oriented calls. Understand that I know with certainty that I do not now, nor have I ever had, an American Espress account of any kind, in any setting. I call them back and never get a person, only a recording. I have left messages twice (when prompted) clearly instructing them to remove my name and # from their list and "never" call my number again. It is my understanding that this is sufficient legal notice for them not to call again, however I'm going to double check on that. I am taking other measures as well. Inevitably the next day there is the message again. This morning the phone rang again with their recorded message. I tried once more and had been on hold for over 20 minutes before I gave up. After I am done posting this, I am sending a cease and desist letter my attorney has helped me to draft, along with copies to my State Atty. General and the Federal Trade Commisson. I can't understand why they don't spend the time to remove my name upon the first or at least second request. They made a mistake and I don't feel it is my place to fix it for them, as well as take my precious time to do it. On top of that there is the sheer frustration of wrongfully being labeled as a deadbeat in their data base. My imagining of how long that will take to clear is cause for stress as well. My experiences with large instituions is that they are very inefficient when it comes to managing and eliminating such wrongfull information. If I called American Express and harassed them without cause would they have legal recourse to make me stop? Of course! Americans shold not have to go through this just because companies like American Express don't have to care. I'm sure there is some well meaning and very nice person who is responsible for these calls coming to my home. I just hope they can get a handle this soon. I don't want them to have any information about me. PERIOD! Nice, understanding people those collectors! But I jest.