I met with Joann July '04 and was excited about using her service. I live in central NJ and explained several times that I had two young children at home and didn't want to date anyone over 45 minutes, door-to-door, from my home. I expressed concern that I was far from her home area of PHL but Joann assured me that she had 50 women in her database that met my criteria and were within 45 minutes of me. I signed her contract and a couple days later she and her son both called me with different women they wanted me to meet. Both women were in PA and easily 2 hours from me. When I reminded Joann that she had agreed several times that she would only provide matches within 45 minutes from me she said "love knows no distance". When I continued to insist that I wouldn't travel more than 45 minutes because of my kids, her son said "so you're saying you need to be coddled?".
I ended up cancelling the contract without going on any dates (I came to believe she had closer to zero women than the 50 she claimed within 45 minutes of me), complained to the Better Business Bureau, talked with attorneys, etc. I was able to get a partial refund but I lost $2500 and all I received from Master Matchmakers was extraordinary frustration.