Sofa Express Complaint - Ripped Off for $900 on Sofa
HEATH, OHIO -- We just purchased a double reclining sofa from the Heath, Ohio store. We ordered the one with the fold down middle table with 2 cup holders in a custom color. The sofa was $700 then it costs more for stain guard and $80 for delivery. The sofa they sent did NOT have the table with the cup holders. Also, there is hardly any padding and it is very uncomfortable to sit on. You can feel the wood frame underneath you and when you recline you feel the wood frame on your feet. I called twice and twice was told the manager from the store would call me. He never did. I called again myself and the manager is saying we didn't specify we wanted the table/cupholder which we did.
My husband picked out this couch so he would have a place for his drink while he was reclining. The manager said he talked to the sales lady who wrote up the order and she didn't remember us ordering the table/cupholder? I have just been ripped off $900 don't let this happen to you. Go to the sofa express website and look at the sofa. It is called the Reserve. As you will clearly see it does come with the table/cupholders. They sofa is filled with some kind of fiber so after 2 days it already looks worn down. Can you imagine what it will look like in 6 months? They clearly went cheap on the materials, there is hardly any in it since you can feel the wood. Also, there is not enough stuffing in the back of the seats of the couch so when you approach it you can see between the cushions to the wall behind it!
The sales lady said I could oder whatever color I wanted so I did. I paid when I ordered it and it took 3 weeks to get here and it was wrong. I am sure they won't refund my money or fix this. Once again the manager said he will call me back. We shall see. Save yourself the trouble and go elsewhere, I wish I would have! Poor salespeople who don't even remember you, poor customer, slow delivery, overpriced, POOR quality. Never again will I ever buy anything from the Sofa Express. The only thing express abut this whole deal was how quickly I got ripped off.
If not made correct in a timely manner I fully intend to get a lawyer and sue the Sofa Express. I am sick & tired of being ripped off on major purchases.