Delta Airlines Complaint - Losing Luggage is One Thing, But Losing a Dead Body!
FLORIDA -- In September of this year (2007) my mother & law came to visit our family in the United States. This was the first time she had ever been away from her home country of Ethiopia. As fate would have it she passed away from cancer within two weeks of arriving due to the limited medical abilities to detect such diseases in her own country.
On the 18th of October 2007, Delta Airlines was contracted by a funeral home in Cincinnati Ohio to transport my mother & law's body back to her home country for burial. Somewhere, somehow Delta staff misplaced her body on the tarmack between the Northern Kentucky Airport and Dulles International in Washington DC.
The staff at Delta failed to notify the family of the disappearance and consequently, this failure left family members, along with some 800 people, standing and waiting at the main airport in Addis Ethiopia, for a body that was lost in the Delta Cargo Hauling system.
As the Ethiopian culture has been for millenia, the family keeps the news of a death of a loved one secret from everyone except the most immediate family members until passing then an announcement is made at one time to all family and friends. This allows for a collective mourning ceremony to commence within the community.
This women (Alynesh) was a person of devout, spiritual conscience and unwavering walk to her profession of faith for over 70 years. Thus, she was very much loved, and looked upon by her family and community as somewhat of a saint. But, without a body, and no one within the Delta organization knowing the whereabouts of the body, no funeral could take place.
This little review has been posted to inform those that may consider using Delta's "Care" program for the air transportation of a loved ones body to a point for burial, you might want to reconsider. As the title states: Losing Luggage is One Thing, But Losing a Dead Body? Well, in my opinion this goes beyond inexcusable, and is an outrage to put it mildly.
Regards, from a very concerned son&law hoping they do find her so we can proceed with the funeral.
Mr. Anthony Allbright