Cavalier Telephone Complaint - A Bait & Switch?
MICHIGAN -- I tried to switch from Cavalier to AT&T to save some money. I did port my AT&T number to Cavalier. Cavalier told me that since I was porting my number, I had to establish regular phone service and DSL and get a dial tone and service with them first. Then I would have to order Phonom VOIP. They waived the fees to make this easier.
So I tried to do so, and had nothing but problems and long waits on the phone trying to resolve them with CT's customer service (their reps have generally been helpful or neutral, with a few being downright nasty). To add insult to injury, when I finally received a dial tone with CT and called to do the final order on VOIP, then they told me it wasn't offered in my area (after they had originally verified that it was)!
I hope others are having a better experience with CT. I thought I had read all the fine print about fees and terms of service on their website. But I have also been stuck with enough fees to make my costs higher than they were with AT&T. I think part of the problem is Cavalier is still in the process of updating their forms and web pages, policies and procedures, and training their staff after their merger.
I will probably switch back to AT&T's regular phone service.