Ramada Complaint - Stay Away! Terrible Customer Service And Poor Amenities
HOLLYWOOD, CALIFORNIA -- How many things can go wrong in one week stay at the Ramada Inn at 1160 N. Vermont Ave, Hollywood? Well, my husband and I stayed for 6 nights and we found numerous issues with this hotel. First, the A/C was ROARING loud when we turned it on - and that meant a terrible night of sleep. Second, the so called 'free' internet worked only for 10 minutes and then the connection went dead. Third, the water heater broke at night and they didn't fix it until midnight. Since I had to wake up early the next morning, I didn't have a choice but to wait for the next morning to shower. But the absolute worst was when they had salsa nights on Fridays and Saturdays. The music was so loud that we could hear the music from the basement to our 2nd floor room. When I called the front desk to ask them to turn down the volume, he said that they couldn't do anything about it even though it was a event they hosted.
The only thing they could do was to refund our one night's stay and we could check out to find a different hotel. They had no common courtesy to their own guests and really didn't care whether their guests are satisfied. Obviously they didn't think any of these issues are problems. Talking about losing customers forever!
My advice? DON'T THINK ABOUT STAYING THERE. You deserve to be treated better.